Kayleigh Sherwood
Knoxville,TN
Summary
Passionate and enthusiastic professional with diverse experience working in customer service roles. Self-motivated and dedicated, with a unique ability to empathize and cultivate trusting relationships. Genuine desire to connect and work with like-minded people to make a positive daily impact. Eager to demonstrate integrity, optimism, and an exceptional work ethic in a role that utilizes existing strengths and promotes the development of new ones.
Overview
15
15
years of professional experience
Work History
Server
The Chop House
Knoxville, TN
02.2025 - Current
- Provided legendary customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed multiple tables simultaneously, demonstrating strong time management and efficiency in a high-paced environment.
- Used slow periods to restock supplies
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Veterinary Assistant
UT Veterinary Medical Center
Knoxville, TN
04.2023 - 12.2023
- Performed animal restraint on various small animal species for physical exams and medical procedures, such as blood draws, urine collection, blood pressures, and injections.
- Prepared cages and runs with bedding, water, and other supplies.
- Cleaned and disinfected animal quarters, treatment rooms, and other areas as needed.
- Kept treatment areas and exam rooms stocked, organized, and up to code.
- Performed administrative work.
Pet Resource Center Specialist
Young Williams Animal Center
Knoxville, TN
11.2011 - 09.2022
- Provided quality information, referrals, and resources to pet owners coming to Young-Williams Animal Center for assistance.
- Greeted and assisted all visitors professionally, warmly, and positively.
- Answered phones and e-mail promptly with helpful and clear information.
- Assisted individuals inquiring about pet surrender with empathy and compassion and partnered with them to find the best solution.
- Performed basic examinations, vaccinations, and treatments for animals entering the facility.
- Worked closely with animal control officers and partner agencies.
Veterinary Assistant
Bellevue Animal Hospital
Bellevue, NE
06.2020 - 10.2021
- Assisted doctors in exam rooms by recording patient history, prepping needed materials, and discussing vaccination and prevention protocols with clients.
- Restrained animals of all sizes and temperaments for exams, venipuncture, vaccinations, and various other procedures.
- Assisted with surgery by preparing emergency drug sheets, restraining for catheter placement and intubation, and monitoring patient vitals while under anesthesia.
- Cared for surgical equipment and kept the operating room properly stocked and prepared for surgery.
- Maintained hospital cleanliness and organization according to AAHA standards.
- Proactively communicated with the team and worked with the supervisor to implement positive changes for increased efficiency.
Education
Associate of Arts Degree -
Pellissippi State Community College
Knoxville, TN05-2014
Skills
- Experience with conflict resolution and escalation diffusion
- Strong work ethic
- Excellent written and verbal communication skills
- Appreciation for, and ability to take constructive criticism
- Team player
- Adaptability
- Service prioritization
- Order accuracy
- Exceptional customer service
Timeline
Server
The Chop House
02.2025 - Current
Veterinary Assistant
UT Veterinary Medical Center
04.2023 - 12.2023
Veterinary Assistant
Bellevue Animal Hospital
06.2020 - 10.2021
Pet Resource Center Specialist
Young Williams Animal Center
11.2011 - 09.2022
Associate of Arts Degree -
Pellissippi State Community College