Kayleigh Sommers
Angola,NY
Summary
Proven sales and customer service professional with a track record of enhancing client satisfaction and expanding customer bases at Bath and Body Work. Skilled in customer relationship building and records management, adept at boosting sales revenue through strategic account targeting. Demonstrates exceptional interpersonal communication skills and attention to detail, significantly improving customer experience.
Overview
2
2
years of professional experience
Work History
Sales Representative
Bath and Body Work
10.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Front Desk Receptionist
The YMCA of Steuben County
02.2024 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained confidentiality of sensitive data to protect customer and business information.
Customer Service Representative
Kohl's
08.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
Associate Degree in Nursing - Nursing
Trine University
Angola, IN05-2026
High School Diploma -
Fremont Community Schools
Fremont, IN05-2024
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Client service
- Customer needs assessment
- Records management
- Customer experience enhancement
- Client engagement
- Attention to detail
Timeline
Sales Representative
Bath and Body Work
10.2024 - Current
Front Desk Receptionist
The YMCA of Steuben County
02.2024 - Current
Customer Service Representative
Kohl's
08.2022 - 11.2023
Associate Degree in Nursing - Nursing
Trine University
High School Diploma -
Fremont Community Schools
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