Kayleigh Spencer
Merced,CA
Summary
As an alumni, to seek and maintain a full-time position at UC Merced that offers professional challenges utilizing efficient planning, problem-solving, leadership, and communication skills. Knowledgeable office clerk offering a year of experience in completing various clerical duties and providing staff support. Motivated professional offering a Bachelor's of Arts in Psychology. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
5
5
years of professional experience
Work History
Food and Beverage Supervisor
El Capitan Hotel/Mainzer
Merced
12.2023 - Current
- Developed and implemented inventory control systems to reduce food costs while maintaining quality standards.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Trained new hires in proper food handling techniques and safety regulations.
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Investigated customer complaints promptly and took corrective action as needed.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Ordered supplies from vendors on a regular basis according to established guidelines.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment.
- Provided ongoing coaching and mentoring for employees in order to improve their job performance.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Delegated work to staff, setting priorities and goals.
Restaurant Server
Mainzer/El Capitan Hotel
10.2020 - 12.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders and manage bills.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Often filled in as bartender and barista at El Capitan Hotel when needed.
- Worked large events, such as wedding receptions and band performances.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Office Clerk
Central Valley Coalition
10.2019 - 10.2020
- Perform clerical assistance by copying, faxing, and filing documents.
- Input data into spreadsheets.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Collected signatures and payments from tenants of affordable housing program.
- Completed inspections of properties.
- Completed work orders.
- Gathering, compiling and organizing office documents, such as reports and confidential records.
- Created and maintained detailed records of all office activities.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Maintained and updated office records, both digital and physical.
Education
Bachelor of Arts - Psychology
University of California, Merced
Merced, CA05.2023
Associate of Arts - Psychology
Merced College
Merced, CA05.2021
High School Diploma -
Merced High School
Merced, CA06.2020
Skills
- Knowledge of Office Equipment
- Computer and Microsoft Office Experience
- Records Maintenance
- Adaptability
- Bar Management
- Staff Supervision
- Inventory Management
- Dining Area Maintenance
- Effective Communication
- Service Prioritization
- Hospitality and Accommodation
- Customer Satisfaction
- Order Management
- Transactions and Cash Handling
- Problem-solving
- Customer Service
- Order Accuracy and Delivery
- Teamwork
- Attention to Detail
- Stamina
Timeline
Food and Beverage Supervisor
El Capitan Hotel/Mainzer
12.2023 - Current
Restaurant Server
Mainzer/El Capitan Hotel
10.2020 - 12.2023
Office Clerk
Central Valley Coalition
10.2019 - 10.2020
Bachelor of Arts - Psychology
University of California, Merced
Associate of Arts - Psychology
Merced College
High School Diploma -
Merced High School
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