Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayleigh Spraggins

Manteca,CA

Summary

Committed transportation professional adept in providing updated and accurate route information to assist passengers. Strong commitment to safety demonstrated through an exceptional driving record and experience in Bus Driver roles. Eager to learn new things Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Professional Bus Operator

MTM Transportation
07.2023 - Current
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Bus Operator/Driver

Transdev
11.2022 - 02.2023


  • Pick up and drop off passengers at designated locations
  • Follow a planned route or drive to a requested destination
  • Help passengers, including those with disabilities, get into and out of the vehicle
  • Obey traffic laws and state and federal transit regulations
  • Follow procedures to ensure passenger safety
  • Keep passengers informed of possible delays
  • Maintain vehicle by checking tires, lights, and oil
  • Keep the vehicle clean and presentable
  • Help passengers load and unload belongings

General Office Associate (transportation)

The Home Depot
01.2022 - 02.2023
  • Transportation office
  • Checking in and out trailers
  • Receiving paperwork
  • Emails
  • Customer service
  • Assisting operations managers
  • Partnered with transportation to track and trace freight and provide weekly reporting to identify areas of opportunity.
  • Scheduled incoming appointment requests using automation tools to optimize inbound schedule.
  • Self-motivated, with a strong sense of personal responsibility.

Front desk Receptionist

Packs dispensary
05.2020 - 05.2021
  • Customer service, computer work, greeting customers, checking customers in & out, organizing, multitasking, attention to detail.

Customer Service Representative/Call Center

Performant Financial Corporation
10.2018 - 07.2019
  • Assisted customers with a warm and professional attitude
  • Answered general questions
  • Resolved customer information and complaints
  • Took inbound and outbound calls
  • Assisted taking payments over a call
  • Documented clients information regarding call

SLS/ILS worker / direct care staff

Spread Your Wings Inc.
03.2018 - 04.2019
  • Support clients with intellectual disabilities
  • Daily things such as appointments
  • Assist Shopping
  • General up keep of homes
  • Assist Managing money
  • Public Safety

Instructor

Valley CAPS
04.2017 - 03.2018
  • Instructor for mentally disabled adults
  • Instructed daily tasks (math, hygiene, public safety, outside activities, cooking class)
  • Assisted wheel chair bound adults
  • Up keep daily classrooms (disinfecting, moping, cleaning windows)
  • Logging daily activities of each individual
  • Assisted consumers on weekly outings (Walmart, Dollar Tree, Restraunts, Target)

Recreation Leader

City of Manteca, CA
02.2016 - 08.2016
  • Before school program
  • Kinder zone
  • After school program
  • Assisted with homework
  • Worked on crafts
  • Supervise while playing outside
  • Ensure safety of children and following guidelines
  • Prepping snack
  • Cleaning up class after children go home

Education

High School Diploma -

Calla High School
Manteca, CA
05.2016

Skills

  • Customer Support
  • Call Center
  • Customer Service
  • Customer Care
  • Developmental Disabilities Experience
  • Cold Calling
  • Sales support
  • Clerical experience
  • Phone etiquette
  • Retail sales
  • Defensive driving
  • Vehicle inspection
  • Regulatory compliance
  • Safe driving techniques
  • Emergency procedures
  • Traffic laws knowledge
  • Professionalism
  • Interpersonal skills
  • Conflict resolution

Certification

CPR/First Aid

Timeline

Professional Bus Operator

MTM Transportation
07.2023 - Current

Bus Operator/Driver

Transdev
11.2022 - 02.2023

General Office Associate (transportation)

The Home Depot
01.2022 - 02.2023

Front desk Receptionist

Packs dispensary
05.2020 - 05.2021

Customer Service Representative/Call Center

Performant Financial Corporation
10.2018 - 07.2019

SLS/ILS worker / direct care staff

Spread Your Wings Inc.
03.2018 - 04.2019

Instructor

Valley CAPS
04.2017 - 03.2018

Recreation Leader

City of Manteca, CA
02.2016 - 08.2016

High School Diploma -

Calla High School

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Kayleigh Spraggins