Tumika Moss-Williams
Riverdale,GA
Summary
Operations Management To achieve a challenging position where I can fully use my skills for the success of the organization. I want to succeed in a stimulating environment that will provide me with advancement opportunities. Hardworking employees enthusiastic about learning the transportation safety field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
29
29
years of professional experience
Work History
Professional Bus Operator
MARTA －Metropolitan Atlanta Rapid Transit Authority
01.2004 - Current
- Operates various model buses to transport passengers over established bus routes and to special events
- Drives and operates commercial passenger bus, transporting passengers to and from scheduled stops, announcing major stops, transfer points, and other announcements as requested/required
- Obeys all DOT rules and regulations in addition to local laws and stipulations
- Performs all duties with personable communication and professionalism, including bus operation and passenger interactions
- Evaluate and reconfigure systems to support customer service and operational goals
- Operates navigation equipment and two-way radio while maintaining focus on safety and efficiency
- Prepare and submit accident and incident reports in a timely manner, utilizing proper forms and in accordance with established guidelines
- Follows GPS technology and printed maps to navigate traffic, construction, or other obstacles
- Transport passengers on predetermined routes while following local traffic regulations
- Courteously provide schedule, route, and fare information to passengers seeking assistance
- Assist disabled passengers in boarding, riding, and alighting in a safe manner
- Operates wheelchair lifts or scooters and secures equipment of affected passengers in accordance with the Americans with Disabilities Act(ADA)
- Document inspection findings by promptly contacting the Bus Communication Center (BCC), along with reporting emergencies, unruly conduct and/or threats to passengers or the safety to myself
- Maintains, supports, and promotes a safe work environment at all times
- Perform other assigned tasks as requested
Customer Service Representative
Tumika Moss-Williams, HMS HOST
01.2002 - 01.2004
- Multi-Tasking Skills
- Food Preparation/ Catering
- Filing and Clerical
- Met or exceeded revenue objectives by promoting company products to customers during service, account, and sales follow-up calls
- Evaluated customer account information to assess current issues and determine potential solutions
- Greeted customers to facilitate services, determine service needs, and accurately input orders into electronic systems
- Maintained a calm, friendly demeanor to de-escalate stressful situations
- Performed other assigned tasks as requested
Rental Car Agent
Hertz Rental Car
01.1995 - 01.2002
- Managed office staff of (3) and (2) part-time service agents
- Maintained maintenance of the entire fleet
- Made daily bank deposits in a timely manner
- Trained new employees and helped develop new managers
- Evaluated customer account information to assess current issues and determine potential solutions
- Fulfilled bids and made sure they were in compliance with national agreements
- Resolved customer service complaints
- Performed other assigned tasks as requested
- Managed multiple tasks in a high-volume environment
Education
Some College (No Degree) - Administration
San Diego State University
San Diego, CAHigh School Diploma -
Lincoln High School
San Diego, CA1990
Skills
- Excellent communication and interpersonal skills; Customer Focus demeanor Team player and great motivator
- Hands on and quick learner Service driven attitude; excellent skills in time management Prepares, administers, and
- Maintains adherence to budget Work well under pressure and in fast paced environments Exceptional verbal and
- Written communication skills Well versed in problem solving Highly proficient and deeply ambitious professional,
- Offering more than 19 years of successful Customer Service and Transportation/Operations experience in a large
- Transit Authority Skilled in improving customer retention levels within diverse industries and communities
- Demonstrated ability to cultivate strong customer relationships through quality service Exceptional leadership
- Abilities working with individuals and various teams Ability to successfully present information in one-on-one and
- Group settings
- Proficient in
- Microsoft Word, Excel, PowerPoint, Internet Navigation Accounting and Management
- Experience which includes Accounts Payable and Accounts Receivable
- Operational Safety
- Safety Practices
- Customer Satisfaction
- Professional Development
- Technology-Driven Navigation
- DOT Standards
Timeline
Professional Bus Operator
MARTA －Metropolitan Atlanta Rapid Transit Authority
01.2004 - Current
Customer Service Representative
Tumika Moss-Williams, HMS HOST
01.2002 - 01.2004
Rental Car Agent
Hertz Rental Car
01.1995 - 01.2002
Some College (No Degree) - Administration
San Diego State University
High School Diploma -
Lincoln High School
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