Kayleigh Valente
Lynn,MA
Summary
Detail-oriented professional with extensive experience in hospitality and healthcare environments. Known for streamlining processes and enhancing team collaboration, resulting in improved patient intake and guest satisfaction.
Overview
14
14
years of professional experience
Work History
Wait Staff Member
Danversport Yacht Club
10.2024 - Current
- Provided exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Trained new employees on menu knowledge and service standards to improve efficiency.
Admissions Liaison
Life Care Center Of The North Shore
08.2024 - Current
- Coordinated admissions processes to ensure timely and efficient patient intake.
- Facilitated communication between healthcare providers and prospective patients, enhancing information flow.
- Developed and maintained comprehensive knowledge of facility services and admission criteria.
- Streamlined documentation procedures to improve accuracy and compliance with regulatory standards.
Hotel Front Desk Clerk
The Salem Inn
08.2011 - 09.2024
- Managed guest check-ins and check-outs, ensuring efficient and seamless experiences.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room assignments and special requests to enhance guest satisfaction.
- Trained new staff on front desk procedures and customer service standards.
Business Development Manager
Life Care Center Of The North Shore
01.2023 - 08.2024
- Developed strategic partnerships with healthcare providers to enhance service offerings.
- Analyzed market trends to identify growth opportunities and inform business strategy.
- Led cross-functional teams to implement initiatives that improve patient care services.
- Cultivated relationships with key stakeholders, driving collaboration and communication for project success.
Administrative Assistant
Life Care Center Of The North Shore
09.2011 - 01.2023
- Managed daily office operations, ensuring smooth workflow and efficient communication among staff.
- Coordinated scheduling of appointments and meetings for administrative team and executives.
- Maintained accurate records and documentation, enhancing information retrieval processes.
- Developed and implemented office procedures that improved efficiency and reduced errors.
Education
Associate of Science - Criminal Justice
Marion Court College
Swampscott, MA06-2012
Skills
- Strong multitasking
- Efficient organization
- POS system operation
- Professional appearance
Languages
English
Timeline
Wait Staff Member
Danversport Yacht Club
10.2024 - Current
Admissions Liaison
Life Care Center Of The North Shore
08.2024 - Current
Business Development Manager
Life Care Center Of The North Shore
01.2023 - 08.2024
Administrative Assistant
Life Care Center Of The North Shore
09.2011 - 01.2023
Hotel Front Desk Clerk
The Salem Inn
08.2011 - 09.2024
Associate of Science - Criminal Justice
Marion Court College
Employee of The Year in Health Care industry
In March of 2025 I was presented with an "Employee of The Year Health Care" through Chamber of Commerce. I received this award for going above and beyond my expected job responsibilities. When a patient at my job expressed some concerns about his living situation. I jumped in to help. I reached out as many contacts as I could. This project took a little over a year. Eventually the patient was able to home to a new heating, plumbing and electrical system. The patient received new appliances and furniture. the patient also got help with some landscaping and outside work done to the house. The patient was set up with a home aide, house keeper, Masshealth, home insurance and groceries.
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