Kayleigh Voight

• Manages a designated territory and cultivates relationships with physicians, case managers, discharge planners, nurses, and other healthcare professionals to generate patient referrals.
• Conducts clinical assessments to evaluate patient eligibility and facilitate appropriate admissions and care transitions.
• Guides patients and families through the referral and admission process, providing education and support to ensure informed healthcare decisions.
• Collaborates with admissions, nursing, and interdisciplinary teams to coordinate timely patient admissions and optimize referral conversion.
• Analyzes referral and admission data to identify trends, monitor territory performance, and support business development initiatives.
• Acts as a liaison between referral sources, patients, families, and internal care teams to ensure seamless communication and continuity of care.
• Develops and maintains strong professional relationships with key stakeholders to enhance patient satisfaction and strengthen referral partnerships.
• Educates referral sources on clinical services, admission criteria, and patient care programs to increase awareness and appropriate referrals.
• Maintains accurate documentation of patient assessments, referral activities, and business development efforts in accordance with organizational policies.
• Able to manage both hospital and community accounts.

• Developed and coordinated front-of-house training schedules, overseeing onboarding and ensuring a smooth and effective employee induction process.

• Trained and mentored new team members by providing resources, guidance, and hands-on support to promote performance, engagement, and service excellence.

• Built and maintained strong customer relationships through exceptional service, driving repeat business and positive guest experiences.

• Maintained a clean, organized, and safe work environment while upholding high standards of operational excellence.

• Assisted in coordinating patient care activities, including admissions, transfers, and discharges, to ensure seamless transitions across the continuum of care.

• Monitored patient progress and communicated updates to the care team, supporting timely interventions and optimal patient outcomes.

• Provided compassionate emotional support, education, and guidance to patients and their families throughout the course of treatment and recovery.

• Facilitated communication between patients, families, and healthcare providers to promote understanding of care plans and treatment objectives.

• Maintained accurate, thorough, and timely documentation of patient assessments, care coordination activities, and clinical interventions in electronic medical records.

• Supported care planning initiatives by identifying patient needs, addressing barriers to care, and advocating for appropriate resources and services.

•Ensured compliance with organizational policies, regulatory requirements, and documentation standards while delivering high-quality patient-centered care.