Kayleigh Waldron
Tampa,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Skinpeccablebykay LLC
Brandon, FL
11.2022 - Current
- Fostered friendly, warm, and exceptional customer experience.
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Analyzed skin condition and made appropriate product recommendations.
- Sterilized equipment for patient treatments.
- Provided clients with knowledge of all cosmetic services being provided.
- Informed guests of appropriate products available to increase retail sales.
- Discussed procedures and treatment options with clients.
- Stocked treatment rooms with proper supplies.
- Welcomed clients arriving for appointments.
- Educated patients on treatment options.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Assisted in developing monthly promotional campaigns to attract new clients.
Bar Manager/ Server
Waves Crab House
Wimauma, FL
06.2021 - 01.2023
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored server performance and provided feedback to enhance server delivery.
- Motivated staff to perform at peak efficiency and quality.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Followed strict recipes and drink measurements to minimize product used.
Server/Buster/Host
Koizi Endless Sushi & Hibachi
Brandon, FL
07.2018 - 05.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Cashier
Panera Bread
Riverview, FL
04.2017 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Server
The White Oak Cottage
Lithia, FL
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate Of Arts -
Aveda Institute
Brandon, FL11.2022
Criminology -
Hillsborough Community College
Ruskin, FLRiverview High School
Riverview, FL05.2020
Skills
- Drink Consistency
- Vendor Management
- Inventory Management Software
- Safe Work Practices
- Hospitality and Accommodation
- Guest Inquiries
- Proficiency in Mixology
- Anticipating Guest Needs
- Liquor Law Compliance
- Teamwork and Collaboration
- Custom Orders
- Staffing and Sales Reporting
- Bar Promotional Planning
- Customer Needs Assessments
- Strategic Planning
- Staff Training
- Patron Experiences
- Guest service
- Microsoft Office
- Multitasking
Decision-making - Conflict resolution
- Organization
- Basic math
- Communication
People skills - Effective listening
- Clear communication
Welcoming customers - Time management
- Friendly, positive attitude
- Leadership
Certification
•Certified in Food handling with serve safe.
- Licensed in bar managing.
References
•Nicole Usbeck (813-777-6220)
Family friend. 3 years
•Jerome Mercado (813-709-0021)
Business partner 4 years
•Iris Santiago (813-943-7702)
Coworker 8 years
Timeline
Server
The White Oak Cottage
07.2023 - Current
Licensed Esthetician
Skinpeccablebykay LLC
11.2022 - Current
Bar Manager/ Server
Waves Crab House
06.2021 - 01.2023
Server/Buster/Host
Koizi Endless Sushi & Hibachi
07.2018 - 05.2021
Cashier
Panera Bread
04.2017 - 12.2017
Associate Of Arts -
Aveda Institute
Criminology -
Hillsborough Community College
Riverview High School