Summary
Overview
Work History
Education
Skills
Timeline
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Kayleigh Wright

Cleveland

Summary

Customer-focused professional with over ten years of experience in the service industry. Proven ability to build strong relationships, manage high-pressure environments, and lead teams to exceed performance goals. Recognized for exceptional communication, problem-solving, and organizational skills. Now seeking to leverage transferable strengths—such as sales, customer engagement, and team leadership—into a career in insurance, sales, or client-facing roles where service and performance matter.

Overview

14
14
years of professional experience

Work History

Bartender

Whiskey Island Still & Eatery
04.2025 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.

Bar Manager/Bartender

Carney's Bar
01.2015 - 04.2025
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Managed financial aspects of the business, including placing and receiving orders.

Bar Manager/Bartender

McNamaras
01.2013 - 01.2015
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
  • Handled customer complaints professionally, resolving issues promptly and effectively.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Production Assistant

Think Media Studios
01.2012 - 01.2013
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Provided reliable administrative support for the production team, enabling efficient task completion.

Education

Associate of Science -

Cuyahoga Community College
Cleveland, OH
05-2009

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Staff training
  • Management
  • Customer relations
  • Sales
  • Organization

Timeline

Bartender

Whiskey Island Still & Eatery
04.2025 - Current

Bar Manager/Bartender

Carney's Bar
01.2015 - 04.2025

Bar Manager/Bartender

McNamaras
01.2013 - 01.2015

Production Assistant

Think Media Studios
01.2012 - 01.2013

Associate of Science -

Cuyahoga Community College

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