Kaylen Alexis
North Las Vegas
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Intouchcommunications
North Las Vegas, NV
12.2024 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate records of customer interactions using CRM software.
- Escalated complex issues to management for resolution when necessary.
- Provided product information and recommendations based on customer needs.
- Utilized feedback to improve personal performance and service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
Agent Services Representative
RDI Marketing
North Las Vegas, NV
02.2024 - 12.2024
- Discussed projects, special requests and possible upgrades with customers.
- Updated system with order specifics and customer details, preferences, and billing information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered customer inquiries in a timely and professional manner.
- Presented existing and prospective customers with valuable service or product information
Personal Care Assistant
AulTru
North Las Vegas, NV
07.2024 - 10.2024
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Reported concerns to nurse supervisor to promote optimal care.
Guest Room Attendant
Bellagio Hotel and Casino
North Las Vegas, NV
07.2024 - 09.2024
- Performed deep cleaning tasks such as shampooing carpets and polishing furniture.
- Ensured compliance with safety regulations during each shift.
- Delivered and retrieved irons, ironing boards and various special items to guests.
- Replenished bathroom supplies such as towels, soaps, shampoos and conditioners.
- Vacuumed carpets and dusted furniture in each guest room prior to checkout.
Online Grocery Associate
Walmart
North Las Vegas
09.2023 - 08.2024
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Provided training and support for new employees joining the company's online grocery team.
Lifeguard
Aria
North Las Vegas
01.2023 - 09.2023
- Enforced all safety regulations and posted rules for patrons.
- Monitored swimmers to ensure safety in the pool area.
- Watched over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Monitored behaviors for safety violations and took steps to prevent further violations.
Team Member
Raising Cane's Restaurants
North Las Vegas
10.2021 - 09.2022
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Provided customer service support to ensure satisfaction.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
Team Member
Capriotti's
North Las Vegas
11.2020 - 05.2021
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
Education
Associate of Applied Science - Science Education
College of Southern Nevada
Las Vegas, NV 08.2023 - 08.2025
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
North Las Vegas, NV05-2023
Certificate -
Desert Rose High School
05-2023
Skills
- Customer Engagement
- Upselling Strategies
- Barcode Scanning
- Shelf Stocking
- Order Accuracy
- Documentation and Reporting
- Customer Service
- Planning and Organization
- Prioritizing Orders
- Upbeat and Outgoing Attitude
Timeline
Customer Service Representative
Intouchcommunications
12.2024 - Current
Personal Care Assistant
AulTru
07.2024 - 10.2024
Guest Room Attendant
Bellagio Hotel and Casino
07.2024 - 09.2024
Agent Services Representative
RDI Marketing
02.2024 - 12.2024
Online Grocery Associate
Walmart
09.2023 - 08.2024
Associate of Applied Science - Science Education
College of Southern Nevada
08.2023 - 08.2025
Lifeguard
Aria
01.2023 - 09.2023
Team Member
Raising Cane's Restaurants
10.2021 - 09.2022
Team Member
Capriotti's
11.2020 - 05.2021
High School Diploma -
Canyon Springs High School And The Leadership And Law Prepar
Certificate -
Desert Rose High School