Kaylen Garcia
8101 Ivy Falls Court,NC
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Highly adaptable to any given circumstance, with over 10 years of delivering elite customer service experience. Conscious innovator with a consistent focus, and always willing to exceed expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Manager
Leghorn Tavern
Charlotte, NC
12.2018 - 12.2024
- Scheduled shifts for bar staff and monitored employee performance.
- Optimized profits by controlling food, beverage and labor costs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved customer complaints in a professional manner.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Licensed Insurance Sales Agent
State Farm
Charlotte, NC
09.2022 - 09.2023
- Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
- Conducted comprehensive needs analysis to offer appropriate insurance products, including life, health, and property insurance.
- Explained complex technical information about insurance plans in a clear manner that was easy for customers to understand.
- Processed applications for new policies as well as update changes to existing ones quickly and accurately.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Exceeded assigned sales and retention targets each quarter by upselling insurance products.
Licensed Insurance Sales Agent
Homesite Insurance
Boston, MA
02.2021 - 08.2022
- Consecutively executing the top three sales agents in monthly sales, exceeding the company's sales goals for new policies.
- Pursue continued professional development through insurance workshops, courses, and Zoom meetings.
- Promptly address and resolve clients' inquiries and concerns, ensuring high levels of client satisfaction.
- Identified opportunities for cross-selling additional products based on customer needs.
- Greatly improved office operations by reducing backtracking of work, and strategically using my time.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Licensed Insurance Agent
Allstate Insurance Co
Charlotte, NC
11.2019 - 02.2021
- Sell home, auto, motorcycle, renters, and mobile home insurance to all 50 states.
- Multitask by writing multiple policies at once, in a timely manner.
- Answer numerous phone calls while obtaining certain guidelines, and selling the company's quota daily.
- Handle confidential data, and ensure that each policy follows the corresponding state's guidelines.
- Maintained updated knowledge through continuing education and advanced training.
Lead Bartender
TopGolf
Charlotte, NC
03.2018 - 12.2019
- Met customer, business operations, and server needs with minimal errors or delays.
- Trained new bartenders on drink preparation and upselling techniques.
- Remained calm and focused during busy periods, promoting great customer service to guests.
- Scheduled employee shifts based on business needs while ensuring adequate coverage during peak times.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
Waitress Trainee
Red Robin
Charlotte, NC
02.2015 - 05.2018
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Train new hires for certification before they become servers or hosts.
- The role of the shift lead meant that checking out the servers' side work was a requirement before allowing them to leave.
- Positive customer feedback dictated the number of shifts on a weekly basis.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
High School Diploma -
South Mecklenburg High School
Charlotte06-2014
Some College (No Degree) - Business Administration
Central Piedmont Community College
Charlotte, NCSkills
- Memory retention
- Fluent bilingualism
- Professional ethics
- Prioritization
- Problem resolution
- Active listening
- Computer skills
- Analytical and critical thinking
- Teamwork and collaboration
- Organizational skills
- Excellent communication
- Multitasking Abilities
- Outstanding math skills
- Supervision and leadership
Languages
Spanish
Professional
Certification
- Casualty, property, and life insurance licenses.
References
References available upon request.
Timeline
Licensed Insurance Sales Agent
State Farm
09.2022 - 09.2023
Licensed Insurance Sales Agent
Homesite Insurance
02.2021 - 08.2022
Licensed Insurance Agent
Allstate Insurance Co
11.2019 - 02.2021
Bar and Restaurant Manager
Leghorn Tavern
12.2018 - 12.2024
Lead Bartender
TopGolf
03.2018 - 12.2019
Waitress Trainee
Red Robin
02.2015 - 05.2018
High School Diploma -
South Mecklenburg High School
Some College (No Degree) - Business Administration
Central Piedmont Community College