Kaylene King
Portland,TX
Summary
Bodily Injury Claims Adjuster with high-level negotiation and persuasion skills to satisfy involved parties. Dependable and comfortable handling high volume of calls in fast-paced environments. Emphasizing effective time management, cost control and mediation. Self-motivated and customer-focused.
Overview
8
8
years of professional experience
Work History
Claims Generalist, Intermediate
Progressive Casulty Insurance
Corpus Christi, TX
09.2022 - Current
- Reviewed medical bills for accuracy and appropriateness of services rendered.
- Analyzed data obtained from accident reports, witness statements, medical bills in order to make appropriate decisions on claim resolution.
- Developed strategies for resolving difficult cases quickly and efficiently.
- Evaluated and processed bodily injury claims according to company guidelines.
Claims Generalist Associate
Progressive
Corpus Christi, TX
05.2021 - 09.2022
- Obtained necessary information to complete proper evaluation of auto claims
- Completed required investigations on referred files within established timeframes
- Researched and verified insurance policy coverage
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding
- Presented claims to insurance companies.
Community Manager
Roscoe Properties
Austin, TX
03.2019 - 05.2021
- Effectively managed team of 6 - 10 employees, including maintenance and activities personnel
- Overseeing and organizing interior renovations, exterior building paint, amenity renovations and final punch walks with project manager
- Streamlined operations by communicating efficiently with clients, keeping records, budget management and internal collaboration
- Met with residents to gather information and develop effective solutions
- Worked with maintenance staff to complete timely repairs and enhancements
- Increased office organization by creating filing systems and managing confidential information carefully
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes
- Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 10-person team
- Received and processed resident payments, and updated system accounts with latest information
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Assistant Community Manager
Roscoe Properties
Austin, TX
11.2017 - 03.2019
- Oversaw monthly collections of over one million in funds, maintaining high payment rates by building positive relationships with tenants
- Worked with maintenance staff to complete timely repairs and enhancements
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team
- Spoke with community organizations to boost outreach and highlight programs successes
- Showed properties to potential buyers and other brokers at open houses and by appointment
- Met all monthly and quarterly sales goals
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Collected and maintained careful records of rental payments and payment dates
- Maintained sufficient number of units market-ready at all times.
Leasing Manager
Roscoe Properties
Austin, TX
08.2016 - 10.2017
- Managed daily and weekly marketing and leasing plans
- Trained leasing professionals on regulatory requirements, company policies and office procedures
- Created and submitted daily reports on leasing activities
- Explained terms of lease and amounts to be paid to tenants
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Collected, completed and processed lease applications
- Ensured property is attractive and appealing for prospects
- Monitored performance of individual leasing agents and coached on successful strategies.
Leasing Associate
Roscoe Properties
Austin, TX
05.2016 - 07.2016
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Toured property with prospective tenants and provided wealth of information in regards to its key features
- Performed background checks on over 334 apartment applicants
- Invited prospects to fill out application upon completion of property tour
- Escalated any major issues to property manager for immediate remediation.
Education
High School Diploma -
Gregory-Portland High School
Skills
- Claims Investigation
- Policy Interpretation
- Follow-up skills
- Deadline-oriented
- Insurance knowledge
- Negotiation Skills
Accomplishments
911 award given by Roscoe properties leadership team
Timeline
Claims Generalist, Intermediate
Progressive Casulty Insurance
09.2022 - Current
Claims Generalist Associate
Progressive
05.2021 - 09.2022
Community Manager
Roscoe Properties
03.2019 - 05.2021
Assistant Community Manager
Roscoe Properties
11.2017 - 03.2019
Leasing Manager
Roscoe Properties
08.2016 - 10.2017
Leasing Associate
Roscoe Properties
05.2016 - 07.2016
High School Diploma -
Gregory-Portland High School
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