Renata Templeton

-Manages time and resources to make sound claims adjusting decisions.

-Investigates and determines insurance policy coverage and the extent of liability concerning loss or damages involving personal auto claims, using discretion and independent judgment.

-Determines the most effective and efficient sequence of activities to make timely contact with all relevant parties and ensures that conditions are set for a timely and accurate assessment of damages, including the movement of vehicles to the appropriate location for inspection and repair.

-Interviews, collects and documents information from customers, agents and witnesses. Reviews police reports, medical information, and other data when appropriate.

-Interprets personal auto policies and analyzes information gathered to determine course of action.

-Investigates facts of loss and ensures that coverage and liability decisions are consistent with the report of the accident.

-Recognizes applicable exposures and endorsements and refers if appropriate.

-Identifies potential fraud and refers for investigation.

-Proactively communicates, updates and responds timely to customer concerns.

-Collaborates on property damage with other claims adjuster(s) as to liability, coverage and damage resolution as needed.

-Makes decisions about subrogation referrals.

-Negotiates with customers and claimant carriers to ensure coverage and liability are assigned properly.

-Manages claims inventory workload, including claims paperwork, diaries, and communications (hard copy, electronic mail and phone communications); issues payments as appropriate.

-Monitors and makes decisions related to rental, including availability and length of rental period.

-Identifies, negotiates and resolves claims including total losses.

-Gathers information on the status and treatment needs of injured person(s), most commonly for soft tissue injuries and mild-to-serious sprain/strain, and minor scarring, fractures or concussions.

-Evaluates, settles and issues payments for unrepresented bodily injury claims.

-Mentored and assisted in new hire development

-Manage time and resources to make sound claims adjusting decisions.

-Investigate and determine insurance policy coverage and the extent of liability concerning loss or damages involving personal auto claims, using discretion and independent judgment.

-Determine the most effective and efficient sequence of activities to make timely contact with all relevant parties and ensure that conditions are set for a timely and accurate assessment of damages, including the movement of vehicles to the appropriate location for inspection and repair.

-Interview, collect and document information from customers, agents and witnesses, review police reports, medical information, and other data when appropriate.

-Interpret personal auto policies and analyze information gathered to determine course of action.

-Investigate facts of loss and ensure that coverage and liability decisions are consistent with the report of the accident.

-Recognize applicable exposure and endorsements and refer if appropriate.

-Identify potential fraud and refer for investigation.

-Proactively communicate, update and respond timely to customer concerns.

-Collaborate on property damage with other claims adjuster(s) as to liability, coverage and damage resolution as needed.

-Make decisions about subrogation referrals.

-Negotiate with customers and claimant carriers to ensure coverage and liability are assigned.

-Manage claims inventory workload, including claims paperwork, diaries, and communication (hard copy, electronic mail and phone communications); issue payments as appropriate.

-Monitor and make decisions related to rental, including availability and length of rental period.

-Identify, negotiate and resolve claims including total losses.

-The training is delivered in a variety of formats including online courses, classroom-based instruction, and through behavioral observation of current Claim Generalist Associates.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Wrote policies, finalized documents and filed paperwork.
• Offered information about policy and coverage details.
• Upheld compliance standards for home, auto and life insurance sales.
• Responded to customer inquiries and problems to promote great service.
• Serviced existing portfolios, accurately processing policy endorsements.
• Received underwriting approvals after accurately completing applications for insurance coverage.
• Provided high level of service by carefully explaining details about policy documents.
• Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
• Engaged with current and potential clients to build rapport to assist in customer retention.
• Processed daily transactions, balanced till at the end of day and made bank deposits.
• Assisted in training of new employees.