McKenzie Shore
Springfield,OH
Summary
I am thrilled to send over my resume! I am excited to show my transferable skills that make myself uniquely qualified for many positions. Between my uniquely qualified for many positions. Between my hard earned skills and my commitment to quickly learning new systems and developing new skill sets I am confident I could quickly get up to speed and bring extensive value to your team in no time.
Overview
8
8
years of professional experience
Work History
Claims Generalist, Intermediate
Progressive
Glen Burnie, MD
08.2024 - Current
- Managed a high volume of claims, consistently meeting deadlines and maintaining accuracy in documentation.
- Reduced claim turnaround time through meticulous attention to detail and effective communication with stakeholders.
- Investigated and resolved complex claims issues, leading to increased customer satisfaction and faster resolution times.
- Provided exceptional customer service by addressing client concerns promptly and professionally, resulting in high satisfaction ratings.
- Negotiated fair settlements with clients and third parties while maintaining strict adherence to company guidelines and financial limits.
- Negotiated disputed bills or invoices totaling up to $5000.00, achieving successful resolution.
Claims Generalist Associate
Progressive Insurance
Dayton, OH
04.2023 - 08.2024
- Enhanced claim processing efficiency by thoroughly reviewing and analyzing documents submitted for each case.
- Expedited claim resolutions through effective communication with clients, providers, and other stakeholders.
- Reduced time spent on repetitive tasks by developing and implementing streamlined claims management procedures.
- Minimized financial risks for the company by conducting in-depth investigations of potentially fraudulent claims.
- Managed high-volume caseloads while consistently meeting deadlines and maintaining quality standards for claim submissions.
- Facilitated productive relationships with external partners such as adjusters, attorneys, and medical professionals involved in the resolution of complex cases.
Veterinary Assistant
Springfield Animal Hospital
Springfield, OH
04.2022 - 04.2023
- Observed animals for signs of distress or illness.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted in examination and treatment of animals in veterinary clinic.
- Answered owner animal health questions and advised on best care practices.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Provided customer support to clients, answering questions and addressing concerns.
- Collected and processed samples for laboratory testing.
- Administered medications to animals in treatment and documented changes in condition.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Head Volleyball Coach
Northeastern High School
Springfield, OH
07.2018 - 11.2022
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Scheduled and organized all practice sessions for volleyball athletes with help of assistant coaches.
- Prepared athletes for special competitions and tournaments.
- Collaborated with athletic director in hiring of assistant coaches and other staff members.
Event Coordinator
In Good Taste Catering
Mechanicsburg, OH
02.2017 - 08.2020
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Evaluated and selected service providers and vendors according to customer requirements.
- Performed event coordination for larger parties and gatherings.
- Inspected event facilities to confirm conformance to customer requirements.
- Coordinated schedules and timelines for events.
- Consulted with customers to determine objectives and requirements for events.
Education
Veterinary Technician -
Columbus State Community College
Columbus, OH2017
High School Diploma -
Northeastern High School
Springfield, OH05.2014
Skills
- High-Pressure Environments
- Veterinary Medicine
- File and Records Management
- Medication Administration
- Pre-Anesthetic Preparation
- Urgent Care
- Patient Flow Management
- Client Education
- Microsoft Office
- Patient Care Plans
- Problem Identification
- Group Sessions
- Policy Knowledge
- Claims Investigation
- Time Management
- Team Collaboration
- File Management
- Customer Service
- Data Entry
- Financial Transactions
- Business Correspondence
- Documentation processing
- Relationship Building
Additional Information
References:
John Canestraro
Village Pharmacy (937) 441-1958
Sara Neer
Security National bank (937) 206-6002
Amanda Wolf
Doctor of Vet Medicine (937) 869-8688
Timeline
Claims Generalist, Intermediate
Progressive
08.2024 - Current
Claims Generalist Associate
Progressive Insurance
04.2023 - 08.2024
Veterinary Assistant
Springfield Animal Hospital
04.2022 - 04.2023
Head Volleyball Coach
Northeastern High School
07.2018 - 11.2022
Event Coordinator
In Good Taste Catering
02.2017 - 08.2020
Veterinary Technician -
Columbus State Community College
High School Diploma -
Northeastern High School