Hi, I’m
Kaylene Means
Owasso
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
11
years of professional experience
Work History
Coldwell Banker Select - Tulsa Real Estate
Real Estate Sales Associate
05.2022 - Current
Job overview
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
- Improved property listings by collaborating with photographers to capture visually appealing images that accurately represented each property''s unique qualities.
Los Cabos Mexican Grill
Manager
09.2014 - Current
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Cross-trained existing employees to maximize team agility and performance.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Respond efficiently and accurately to customer complaints.
- Ensure compliance with sanitation and safety regulations.
- Create end-of-day detailed sales reports for corporate records.
- Balance cash registers and safe.
- Recruiting, hiring, an onboarding of all Front-of-House staff.
- Maintain weekly inventory and ordering of all bar products to ensure store meeting adequate costs and profit margins.
T&D Trucking and Logistics
Administrator
03.2020 - 11.2021
Job overview
- Collaborated with other departments for seamless coordination of logistics operations.
- Managed the daily operations of a trucking fleet, ensuring on-time deliveries and optimal resource allocation.
- Maintained accurate records of driver hours, ensuring compliance with DOT regulations and minimizing risk exposure for the company.
- Handled emergency situations effectively, coordinating resources to resolve issues quickly while maintaining open communication with affected parties.
- Reduced maintenance costs through proactive vehicle inspections and timely repairs.
- Cold called to build logistics clientele
- Bid and posted on load boards.
Education
University of TulsaTulsa, OK
No Degree from Political Science
Tulsa Community CollegeTulsa, OK
Associate of Science from Political Science
05-2017
Skills
- Inventory control and record keeping
- Customer engagement
- Team management
- Operations management
- Organization and prioritization
- Staff scheduling and coordination
- Performance evaluations
- Conflict resolution techniques
- Regulatory compliance
- Training and development
- Management
- Restaurant operations management
Timeline
Real Estate Sales Associate
Coldwell Banker Select - Tulsa Real Estate
05.2022 - Current
Administrator
T&D Trucking and Logistics
03.2020 - 11.2021
Manager
Los Cabos Mexican Grill
09.2014 - Current
University of Tulsa
No Degree from Political Science
Tulsa Community College
Associate of Science from Political Science
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