Kaylene Vergara Ceballos
Wingate,NC
Summary
Driven bilingual sales professional. Passionate about building connections and engaging with diverse clientele. Proven track record of foresting positive customer relationships and exceeding sales targets. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Sales Receptionist
All City Auto Sales
02.2023 - Current
- Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
- Enhanced customer experience with thorough product knowledge and prompt assistance.
- Streamlined appointment scheduling, resulting in improved time management for sales staff.
- Contributed to higher lead conversion rates by effectively qualifying incoming calls and inquiries.
- Strengthened customer loyalty through professional follow-up communication after each sale.
- Boosted showroom traffic by proactively reaching out to potential customers via phone and email campaigns.
- Assisted in achieving sales targets by accurately tracking leads and maintaining organized records.
- Handled high call volumes calmly, ensuring every caller received a positive experience with the company.
- Maintained a welcoming showroom environment, ensuring cleanliness and attractive product displays for all visitors.
Sales Associate
Bath And Body Works, Limited Brands
08.2022 - 11.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Assistant Teacher
Emergency Child Care Services
07.2022 - 08.2022
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
Sales Associate
Hibbetts Sports
04.2021 - 10.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Host
Olive Garden
09.2020 - 12.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Monroe High School
Monroe, NC06.2022
Skills
- Appointment Scheduling
- Social Media
- Basic Accounting
- Payment Processing
- Reception Management
- Sales Techniques
- Customer Service
- Client Relations
- Telephone etiquette
- Professionalism
- Organizational skills
- Typing speed
Languages
Spanish
Native or Bilingual
Timeline
Sales Receptionist
All City Auto Sales
02.2023 - Current
Sales Associate
Bath And Body Works, Limited Brands
08.2022 - 11.2023
Assistant Teacher
Emergency Child Care Services
07.2022 - 08.2022
Sales Associate
Hibbetts Sports
04.2021 - 10.2021
Host
Olive Garden
09.2020 - 12.2020
High School Diploma -
Monroe High School
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