Kayley Markvenas
Auburn,Ma
Summary
Motivated team player who performs day-to-day tasks efficiently and in a timely manner. Able to work in a fast paced environment with attention to detail, as well as deliver positive customer service to patient and customers on a daily basis. Created caring and compassionate-focused experience by building relationships with patients, colleagues, and customers. Troubleshot problems and developed successful solutions.
Overview
3
3
years of professional experience
Work History
Receptionist
Simply Dental Management
Worcester, MA
05.2019 - 01.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process and updated any patient information.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Confirmed appointments, communicated with clients and updated client records.
- Managed over 40 customer calls per day.
- Resolved patient problems and complaints in a professional manner.
- Managed multiple tasks and met time-sensitive deadlines.
- Verified patients insurances
- Assisted in billing needs. Created and sent claims to insurances.
- Created and proposed treatment plans.
- Kept accounts in balance and ran daily reports to verify totals.
- Check-out patients and collected copayments and account balances.
- Experience in Eaglesoft and Dentrix
Orthodontic Coordinator
Carvalho & Roth Orthodontics
Northborough, MA
10.2021 - 03.2022
- Greeted patients with exceptional customer service
- Helped patients complete necessary medical forms and documentation.
- Checked in & checked out patients.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Checked in Invisalign cases and updated Invisalign website
- Verified insurances and discussed treatment plans with patients.
- Collected co-payments
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Made sure work area was cleaned and sanitized.
AAU Basketball Coach
Kashawn Hampton
Worcester, MA
11.2018 - 08.2021
- Coached children to teenagers from ages 5-18
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Directed practice sessions to boost athletic abilities and teamwork.
- Supervised academic progress of student-athletes during their school year.
- Developed off-season training programs such as week-long camps to maintain player proficiency and introduce new teammates.
- Prepared athletes for special competitions and tournaments.
- Helped motivate athletes mentally and physically.
- Acted as positive role model for players.
- Bonded with each player to know them individually and to know there strength and weaknesses
Waitress/Bartender
Compass Tavern
Worcester, MA
05.2020 - 08.2021
- Displayed enthusiasm and promoted excellent service to customers.
- Greeted new customers, discussed specials and took drink orders.
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers and taking inventory.
Maintenance Worker
Salt Winds Bed & Breakfast
Hyannis, MA
05.2021 - 06.2021
- Greeted new guests from all around the world.
- Used time management and efficient cleaning methods to meet deadlines.
- Maintained house-keeping for each room.
- Served breakfast to visiting guests
- Delivered quality customer service to address urgent needs and cleaning requests.
- Maintained property landscaping.
Education
Southern New Hampshire University
Manchester, NHSkills
- Trained- Eaglesoft, Dentrix & Tops-Ortho software
- Workflow Coordination
- Conflict and Complaint Resolution
- High Energy and Stamina
- Multitasking and Prioritization
- Patient Flow Management
Reference
Ameryss Stewart
Management
University dental group
508-685-8400
ameryss77gmail.com
-
Clara Paulino
Management
University Dental group
1 (774) 994-5157
-
David Bostick
College Coach and CO- AAU Basketball Coach
1 (609) 529-2482
Dbostick10@yahoo.com
Timeline
Orthodontic Coordinator
Carvalho & Roth Orthodontics
10.2021 - 03.2022
Maintenance Worker
Salt Winds Bed & Breakfast
05.2021 - 06.2021
Waitress/Bartender
Compass Tavern
05.2020 - 08.2021
Receptionist
Simply Dental Management
05.2019 - 01.2021
AAU Basketball Coach
Kashawn Hampton
11.2018 - 08.2021
Southern New Hampshire University
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