Lizbeth Vences Soto

• I help out members find providers who are In Network with their insurance plan.
• I help schedule appts.
• I take behavioral health calls/Spanish trained.
• I do reviews for members who providers are out of network and submit their intake
• I'm on the Care Options team. What that is, I help work on F/U calls the whole Pod and help them finish up the work and close it out in a timely manner.
• NPR TEAM- I manage pre-authorizations for the department

• Provide patient care
• Insurance Verification
• Medical Records
• Greet patients
• Handle money
• Handle prescription refill requests
• Accommodate patients in a timely manner with any concerns they have.
• Urgent Care department/Handling Covid-19 patients
• Attend meetings
• Updated documentation and reports detailing patient activities, care
  actions.
• Monitored ongoing care and proactively corrected problems.
• Team Leadership skills
• Supervisor role
• Schedule patients
• Inbound and Outbound calls, handling about 100x patients a shift.
• Handle hospital calls, pharmacy, and any urgent calls.
• Responded to patient queries and concerns concerning insurance coverages and deductibles.

• Greeted patients into exam rooms
• Prophy cleanings / X-ray screenings
• Orthodontic knowledge
• Take impressions
• Educated patients by giving oral hygiene, plaque control and instructions.
• Sterilized rooms and prepped equipment and instruments for 20 procedures daily.
• Took dental images following strict patient protection rules, applying lead aprons to children.
• Explained treatment procedures and instructed patients on home care guidelines.
• Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.

Managed Payments / 30 / 60 / 120 Days

• Verified right party Contact
• Left detailed voicemail messages
• Acknowledge Customers situation/ find solutions
• Help families out in tough situations.
• Used critical thinking to break down problems, evaluate solutions and
• Make decisions
• Resolved conflicts and negotiated mutually beneficial agreements between parties

• Greeted patients
• Financial contracts
• Insurance Verifications/Breakdowns
• Politely answered phones and scheduled patients
• Helped hygienist's chart
• Explained upcoming treatment preparation, instructions and other facts
  to patients.