Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KAYLEY PARCHER

Rohnert Park,CA

Summary

To secure a position within a wine club where I can utilize my customer service expertise and passion for the wine industry to enhance member satisfaction and loyalty. Eager to leverage my strong communication skills and organizational abilities to provide exceptional experiences for wine club members, ensuring their needs are met with knowledgeable and friendly service.

Overview

7
7
years of professional experience

Work History

Clinical Administrative Coordinator

Satellite Healthcare
Santa Rosa, California
06.2023 - Current
  • Collaborated with clinical team members on administering and filing patient referrals and service authorizations.
  • Processed patient data documents, reports, and case management files to support clinical staff operations.
  • Monitored patient documentation and interaction logs to ensure compliance with government regulations.
  • Supervised data entry and document sharing for effective EMR system management.
  • Managed clerical needs for department employees.
  • Maintained current permanent records to support auditing processes and meet regulatory requirements.

Customer Service Representative

Buchanan Food Service
Rohnert Park, CA
02.2023 - 05.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

Office Assistant

Armstrong Paper Group
Santa Rosa
08.2020 - 02.2023
  • Consistently served as a friendly, hardworking, and punctual employee.
  • Organized and prioritized tasks to complete assignments efficiently and on time.
  • Managed large workloads with calmness and exceptional organizational skills.
  • Performed various administrative duties, including filing, typing, and copying.

Patient Service Representative

Arizona Arthritis & Rheumatology Associates, P.C, Glendale
04.2020 - 08.2020
  • Verified data integrity and accuracy.
  • Copied, logged, and scanned supporting documentation, placing all information in client files.
  • Scheduled, screened, and followed up with all patients for tests, surgeries, and consultations.
  • Scheduled patients using EHR/EMR systems.

Customer Service Representative

Discover Financial Services
Phoenix, AZ
10.2019 - 03.2020
  • Verified data integrity and accuracy.
  • Maintained and developed positive business relationships with key customer personnel involved in logistics activities.
  • Built loads and assigned the appropriate carriers to meet customer needs.
  • Handled billing and invoicing.
  • Collaborated with carriers and account managers to ensure safe and efficient shipment travel.

Operations Representative

C.H Robinson
Phoenix, AZ
01.2018 - 09.2019
  • Verified data integrity and accuracy.
  • Maintain and develop positive business relationships with a customer's key personnel involved in or directly relevant to a logistics activity Building loads and assigning the proper carrier to value customer's needs Billing and Invoicing Working with Carriers and Account Mangers to ensure safe and effective travel for a shipment.

Education

Associates - Arts

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
2019

High School Diploma -

Raymond S Kellis
Glendale, AZ
2013

Skills

  • Committed team player
  • Strong Communication Skills
  • Professional and composed
  • Highly detail-oriented
  • Problem-Solving Abilities
  • Multitasking and Time Management
  • Sales and Upselling Techniques

References

References available upon request.

Timeline

Clinical Administrative Coordinator

Satellite Healthcare
06.2023 - Current

Customer Service Representative

Buchanan Food Service
02.2023 - 05.2023

Office Assistant

Armstrong Paper Group
08.2020 - 02.2023

Patient Service Representative

Arizona Arthritis & Rheumatology Associates, P.C, Glendale
04.2020 - 08.2020

Customer Service Representative

Discover Financial Services
10.2019 - 03.2020

Operations Representative

C.H Robinson
01.2018 - 09.2019

Associates - Arts

Maricopa Community Colleges - Glendale Community College

High School Diploma -

Raymond S Kellis

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