Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayley Ripley

Atlanta,GA

Summary

Motivated and experienced professional with client relations, customer service and project management expertise seeking to expand my career path to align with my communication and relationship building talents. Highly skilled at building strong and influential relationships with individuals, clients and teams at all levels to drive towards successful outcomes. Operate with high degree of empathy, ethics and integrity in all areas of personal and professional life. Seeking to relocate to Grand Rapids, MI in early 2025.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Wish Coordinator

Make-A-Wish Georgia
02.2023 - Current
  • Grant 100 wishes per fiscal year to contribute to Make-A-Wish Georgia's annual goal of granting 505 wishes
  • Build meaningful and empathetic relationships with wish families to provide a wish experience that is uniquely tailored to the wish child, diagnosis, and family dynamics
  • Develop and maintain chapter wish granting processes and standard operating procedures ensuring compliance with national and local chapter wish granting policies and best practices
  • Increase awareness of the organization's mission by participating in outreach events, wish presentations, and community engagement initiatives

Employee Benefits Account Manager

Lighthouse An Alera Group Company
05.2019 - 10.2022
  • Maintained a >$500,000 book of health insurance business in collaboration with Sales Executives; responsibilities included marketing, new client onboarding/retention, and account development
  • Developed positive & strong relationships to provide the highest level of client service and effectively advocate on behalf of clients with carriers, hospitals/clinics and other service providers
  • Conducted open enrollment meetings and demonstrated ability to effectively communicate complex topics in a simple and easy to understand manner in order to educate and empower clients
  • Utilized creative thinking and problem solving to implement clients’ benefit strategies and resolve employees inquires and claims

Community Relations Intern

Greater Europe Mission
01.2018 - 12.2018
  • Enhanced community engagement by organizing and executing fundraising and outreach events
  • Designed new website and advertising materials with goal of promoting the ministry and encouraging growth in the church congregation
  • Integrated into new international culture with cultural awareness, adaptability, and empathy necessary to build successful relationships

Education

Bachelor of Arts - Relational & Organizational Communication Studies

Bethel University
Saint Paul, MN
05.2017

Skills

Project Management

Client Relations

Excellent Communication

Adaptability and Flexibility

Collaboration

Customer Service

Detail Oriented

Storytelling

Event Management

Public Speaking

Certification

  • Health, Accident, and Life Resident Producer License - [June 2021 - Current]
  • Certified Personal Care Assistant License - [May 2015 - January 2019]

Timeline

Wish Coordinator

Make-A-Wish Georgia
02.2023 - Current

Employee Benefits Account Manager

Lighthouse An Alera Group Company
05.2019 - 10.2022

Community Relations Intern

Greater Europe Mission
01.2018 - 12.2018

Bachelor of Arts - Relational & Organizational Communication Studies

Bethel University

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Kayley Ripley