Kayli Cannon
15119 County Road 3480 Ada,OK
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Member Service Representative
Communication Federal Credit Union
Ada, OK
04.2024 - Current
- Answered incoming calls promptly and professionally.
- Managed daily operations, including balancing cash drawers, opening new accounts, filing documents, branch scanning, and maintaining security protocols.
- Enhanced member relationships by providing excellent service during each interaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Process payroll for local schools.
- Managed the ordering, stocking, and organization of all supplies.
1st Assistant Store Manager
Cato Fashions
Ada, OK
08.2022 - 04.2023
- Managed daily operations of the store including scheduling, budgeting, payroll, inventory control, marketing and customer service.
- Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
3rd Assistant Manager
Cato Fashions
Purcell, OK
08.2021 - 07.2022
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Opened and closed store in absence of senior managers.
- Supervised bank deposits and security procedures to support store opening and closing.
- Organized necessary documentation.
- Utilized strong communication skills to foster a positive work environment for all employees.
Education
High School Diploma -
Norman North High School
Norman, OK05-2021
Skills
- Exceptional communication
- Filing and Scanning
- Teamwork skills
- Professionalism
- Multitasking Abilities
- Phone etiquette
- Attention to Detail
- Problem solving
- Detail-Oriented Organization
Certification
- Certification in Dental Assisting
Timeline
Senior Member Service Representative
Communication Federal Credit Union
04.2024 - Current
1st Assistant Store Manager
Cato Fashions
08.2022 - 04.2023
3rd Assistant Manager
Cato Fashions
08.2021 - 07.2022
High School Diploma -
Norman North High School
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