Staci Tally
Midway City
Summary
Dynamic professional with extensive experience at Navy Federal Credit Union, excelling in customer service and training. Proven ability to enhance member satisfaction through effective communication and problem-solving. Recognized for streamlining processes and fostering team collaboration, while maintaining a strong focus on financial literacy and operational efficiency.
Overview
8
8
years of professional experience
Work History
Senior Member Service Representative
Navy Federal Credit Union
09.2024 - Current
- Assisted members with account inquiries and transaction processing to enhance service experience.
- Educated members on product offerings, promoting financial literacy and informed decision-making.
- Collaborated with team members to streamline processes for efficiency improvements.
- Enhanced team productivity, effectively delegating tasks to ensure smooth operations.
- Improved member satisfaction by promptly addressing concerns and providing efficient solutions.
- Assisted leadership daily with vault tasks, differences and managing the floor.
Member Service Representative III - MLO
Navy Federal Credit Union
09.2022 - 09.2024
- Processed loan applications and membership requests efficiently, contributing to streamlined operations.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored own cash box, while insuring I could assist team in their outages and problem solve for team.
- Maintained up-to-date knowledge of product and service and certified Mortgage Loan Originator.
Service and Engagement Team Leader
Target
05.2019 - 10.2019
- Led team of associates to achieve operational excellence and enhance customer satisfaction.
- Streamlined inventory processes, reducing discrepancies and improving stock accuracy.
- Plan, organize and execute monthly promotions and sales before informing team, on a weekly basis.
- Quickly and properly secure money from couriers.
Ship From Store - Logistics
Target
10.2017 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Ruidoso High School
Ruidoso, NM05-2012
Skills
- Strong empathy
- Customer service expertise
- Exceptional communication
- Training and mentoring
- Adaptability and flexibility
- Self motivation
Timeline
Senior Member Service Representative
Navy Federal Credit Union
09.2024 - Current
Member Service Representative III - MLO
Navy Federal Credit Union
09.2022 - 09.2024
Service and Engagement Team Leader
Target
05.2019 - 10.2019
Ship From Store - Logistics
Target
10.2017 - 05.2019
Ruidoso High School
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