Hi, I’m
Kayli Deel
Clarksville,TN
Summary
Persevering candidate proficient in use of numerous software applications with strong understanding of data analysis. Identifies and capitalizes on opportunities to enhance business operations. Excellent public speaker effectively communicates ideas to diverse audiences.
Overview
7
years of professional experience
Work History
CBE Companies
LNP Agent
01.2023 - Current
Job overview
- Obtained client information by answering telephone calls.
- Processed customer orders quickly and accurately for timely delivery.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Informed clients of policies and procedures.
- Responded proactively and positively to rapid change.
- Presented feedback to management on customer service trends and improvement areas.
Self Employed Services
IT Support Specialist
01.2017 - Current
Job overview
- Answered questions and provided information to customers about new software or hardware.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Responded promptly to incoming sales leads and requests for technical support.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
Healthy Homes LLC
General Manager of Sales and Marketing
01.2016 - Current
Job overview
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Gaylord Opryland Resort & Convention Center
Guest Experience Expert
06.2021 - 12.2021
Job overview
- Responded to guest inquiries to maximize guest satisfaction.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Managed check-in and check-out procedures for guests.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated and coordinated transportation services for guests.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Scheduled and confirmed restaurant reservations for guests.
- Orchestrated temporary storage and delivery of luggage items for guests upon request.
- Assisted with luggage handling, valet services and concierge services.
- Maintained accurate and up-to-date records of guest information.
- Assisted guests with variety of services and local attraction information.
Education
MentorshipClarksville TN
No Degree from Information Technology
05.2021
Austin Peay State UniversityClarksville, TN
No Degree from General Studies
01.2017
PennFosterScranton, PA
High School Diploma
11.2016
Skills
- Business Oversight
- Escrow Management
- Solution Development
- Negotiation
- Team Leadership
- Bug Fixes
- Customer Loyalty
- Service Tickets
Timeline
LNP Agent
CBE Companies
01.2023 - Current
Guest Experience Expert
Gaylord Opryland Resort & Convention Center
06.2021 - 12.2021
IT Support Specialist
Self Employed Services
01.2017 - Current
General Manager of Sales and Marketing
Healthy Homes LLC
01.2016 - Current
Mentorship
No Degree from Information Technology
Austin Peay State University
No Degree from General Studies
PennFoster
High School Diploma
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