Kayli Dobias
Stuart,NE
Summary
Business office assistant with several years of experience providing clerical and accounting support in business settings. Skilled at routing calls through multi-line phone systems. Professional, positive attitude creates a comfortable atmosphere for visitors. Exceptional organizational skills with many years of experience in prioritizing office-related responsibilities.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Business Office Associate
Greater Sandhills Family Healthcare
Stuart
06.2021 - Current
- Process patient registrations and managed appointment scheduling to ensure optimal patient flow.
- Maintain accurate patient records using electronic health record systems.
- Assist in billing and insurance claims submission, facilitating timely reimbursements for services rendered.
- Coordinate communication between healthcare providers and patients effectively.
- Manage incoming calls to address patient inquiries and provide relevant information. and addressed patient inquiries with professionalism.
- Prepare bank deposits and reconciled bank statements.
- Conduct counting and reconciliation of petty cash log to ensure accurate financial records. petty cash log to support accounting department.
- Resolve customer complaints in a professional manner while adhering to company policies.
- Prepare shipping packages by printing packing labels and verifying orders.
- Manage accounts receivable and payable activities, including preparing invoices and reconciling payments.
- Research billing disputes and provided solutions to resolve customer complaints.
- Process incoming payments from customers using a variety of payment methods.
- Ensure proper coding of all transactions according to Generally Accepted Accounting Principles.
- Utilize office equipment such as copy machines, scanners, and printers to support daily operations, such as copy machine, scanner and printer.
- Complete various tasks for team members using copy machine and fax machine.
- Maintain positive working relationship with fellow staff and management.
Emergency Medical Technician
Stuart Volunteer Fire Dept
Stuart
04.2012 - Current
Waitress/Bartender
Cast Iron Bar and Grille
Stuart
05.2016 - 06.2021
- Provided excellent customer service to enhance guest dining experiences.
- Greeted guests with friendliness and professionalism.
- Engaged with patrons to build rapport and encourage repeat visits.
- Maintained cleanliness and organization of bar and dining areas.
- Managed cash register and processed customer transactions accurately.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Assisted in training new staff on service techniques and menu knowledge.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Secretary
Shamrock Diesel
Stuart
08.2016 - 11.2016
Education
Associate of Arts - Early Childhood Care And Education
Northeast Community College
Norfolk, NE 08.2009 - 05.2011
Skills
- Electronic health records
- Billing and insurance processing
- Accounts receivable management
- Appointment scheduling
- Patient communication
- Financial reconciliation
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Calendar management
- Business administration
- Organizational processes
- Coordinate supplies
- Cross-functional team leadership
- Self motivation
- Patient registration
- Billing and coding
- Claims processing
Timeline
Business Office Associate
Greater Sandhills Family Healthcare
06.2021 - Current
Secretary
Shamrock Diesel
08.2016 - 11.2016
Waitress/Bartender
Cast Iron Bar and Grille
05.2016 - 06.2021
Emergency Medical Technician
Stuart Volunteer Fire Dept
04.2012 - Current
Associate of Arts - Early Childhood Care And Education
Northeast Community College
08.2009 - 05.2011