Mario Herrera
Providence,RI
Summary
Detail-oriented professional with expertise in patient scheduling, insurance processing, and billing resolution. Committed to enhancing patient flow and ensuring compliance with healthcare regulations. Detail-oriented Senior Business Office Representative with expertise in patient scheduling, billing resolution, and compliance management. Committed to enhancing patient experiences through effective communication and collaboration.
Overview
5
5
years of professional experience
Work History
Senior Business Office Representative
Women & Infants Hospital Of Rhode Island
101 Dudley St, Providence, 02905, RI
01.2023 - Current
- Managed patient scheduling and appointment coordination efficiently.
- Processed insurance information and verified eligibility accurately.
- Assisted with billing inquiries and resolved discrepancies promptly.
- Collaborated with clinical staff to ensure smooth patient flow.
- Maintained patient records in compliance with hospital regulations.
- Educated patients on hospital policies and healthcare services offered.
- Utilized electronic health record systems to update patient information effectively.
- Monitored inventory levels of office supplies and placed orders when needed.
- Answered incoming calls from customers regarding billing inquiries, account information, or other related matters.
- Prepared documents for mailing, including letters, invoices, and bills of lading.
- Assisted with onboarding new staff members by providing training materials and resources.
Restaurant Waiter
Georgia's Breakfast
915 Dexter St, Central Falls, RI 02863, RI
06.2020 - 02.2022
- Assisted customers with menu selections and answered questions about dishes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Took customer orders accurately and entered them into the POS system.
- Delivered food and beverages promptly to ensure customer satisfaction.
- Maintained cleanliness of tables, dining areas, and service stations throughout shifts.
- Collaborated with kitchen staff to coordinate timely meal preparations and deliveries.
- Managed customer complaints professionally, ensuring a positive dining experience.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
Education
High School Diploma -
Nowell Academy
150 Washington St, Providence, RI 0290306-2018
Skills
- Patient scheduling
- Insurance processing
- Billing resolution
- Electronic health records
- Compliance management
- Customer relationship management
- Staff onboarding
- Office supply management
- Document preparation
- Problem solving
- Effective communication
- Team collaboration
- Conflict management
- Financial recordkeeping
- Food safety and sanitation
- Time management
- Health and safety compliance
Timeline
Senior Business Office Representative
Women & Infants Hospital Of Rhode Island
01.2023 - Current
Restaurant Waiter
Georgia's Breakfast
06.2020 - 02.2022
High School Diploma -
Nowell Academy