Savannah DuJordan
Clackamas
Summary
Experienced Senior Medical Office Representative with a strong focus on patient scheduling, problem-solving, and team collaboration. Known for maintaining confidentiality while managing patient records and ensuring compliance with healthcare regulations.
Overview
12
12
years of professional experience
Work History
Senior Medical Office Representative
Providence Anticoagulation Clinic
Milwaukie
08.2020 - Current
- Coordinated patient appointments and managed scheduling for anticoagulation services.
- Processed patient records and maintained confidentiality in compliance with regulations.
- Educated patients on medication management and adherence to treatment plans.
- Handled phone inquiries and provided information regarding clinic services promptly.
- Answered incoming calls from patients and responded to inquiries regarding their health care needs.
- Processed referrals and authorization requests for specialty services.
- Handled large volume of incoming calls and incoming faxes, as well as handling outgoing calls to patients
Pharmacy Technician
Consonus Healthcare Services
Portland
03.2017 - 07.2020
- PIdentified, researched, and resolved insurance billing issues
- Contacted insurance to get claims to go through insurance
- Entered new patient data into the system
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Processed prior authorizations to insurances to get medications covered
- Verified patient insurance coverage and medication administration records to ensure accuracy.
- Problem solving
Caregiver/Medication Technician
The Springs At Tanasbourne
Hillsboro
12.2014 - 03.2017
- Provided personalized assistance with daily living activities and personal care to improve residents' quality of life.
- Monitored residents' health conditions and reported changes to nursing staff.
- Facilitated medication management by ensuring timely delivery, contributing to adherence to care plans.
- Assisted residents with bathing, dressing, and personal care to enhance comfort and hygiene.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed care plan and directions to administer medications.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Education
Certificate - Pharmacy Technology
Carrington College
Portland, OR10-2017
Skills
- Insurance verification
- Referral processing
- Patient scheduling
- Customer relationship management
- Team collaboration
- Problem solving
- Conflict resolution
- Attention to detail
- Effective communication
- Data entry accuracy
- Time management
- Patient confidentiality
- Medical terminology proficiency
- Detail-oriented
- HIPAA compliance
- Appointment scheduling
- Medical office administration
- Medical charting
- Patient relations
Timeline
Senior Medical Office Representative
Providence Anticoagulation Clinic
08.2020 - Current
Pharmacy Technician
Consonus Healthcare Services
03.2017 - 07.2020
Caregiver/Medication Technician
The Springs At Tanasbourne
12.2014 - 03.2017
Certificate - Pharmacy Technology
Carrington College