Summary
Overview
Work History
Education
Skills
Timeline
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Kayli Franz

Fort Collins,CO

Summary

Dynamic professional with a proven track record, excelling in customer engagement and upselling. Leveraged social media management skills to boost brand visibility and drive engagement through creative campaigns. Known for strong interpersonal skills and effective team collaboration, ensuring exceptional service in high-pressure environments. Skilled in Excel, Canva, OpenTable, Toast, and social media platforms including TikTok and Instagram.

Overview

5
5
years of professional experience

Work History

Hostess/Food Runner

Moot House
10.2024 - Current
  • Manage service for 200+ guests per shift with efficiency and attention to detail, leading to promotion and ensuring smooth front- and back-of-house operations.
  • Deliver food promptly and accurately while supporting efficient kitchen operations through organization and preparation.
  • Greet, seat, and engage with customers to build rapport and ensure a welcoming dining environment.

Social Media Marketer

Luvvli Wellness Studio
05.2024 - 08.2024
  • Produced and edited video content that grew Instagram likeness and increased engagement by 50% over the summer campaign.
  • Implemented customer feedback to enhance content, improving follower interaction and retention.
  • Designed branded graphics in Canva, ensuring visual consistency and professional presentation.

Hostess

Gibsons Bar & Steakhouse
01.2022 - 01.2024
  • Managed reservations and seating for a high-volume restaurant serving 500+ guests daily.
  • Recognized by management for maintaining calm, professional communication in a fast-paced environment.
  • Increased merchandise sales through upselling and product recommendations.

Accounting Assistant

IDN Hoffman
01.2021 - 01.2022
  • Streamlined payment cataloging process, reducing overall bookkeeping errors.
  • Collaborated with sales and accounting departments to ensure accurate financial records.
  • Organized and digitized files, cutting document retrieval time.

Education

Bachelor of Science - Business Administration - Majoring in Marketing

Colorado State University
Fort Collins, CO
05.2027

Skills

  • Social media management
  • Customer engagement
  • Team collaboration
  • Customer service expertise
  • Strong interpersonal skills
  • Effective customer upselling

Timeline

Hostess/Food Runner

Moot House
10.2024 - Current

Social Media Marketer

Luvvli Wellness Studio
05.2024 - 08.2024

Hostess

Gibsons Bar & Steakhouse
01.2022 - 01.2024

Accounting Assistant

IDN Hoffman
01.2021 - 01.2022

Bachelor of Science - Business Administration - Majoring in Marketing

Colorado State University

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