Kayli Franz
Fort Collins,CO
Summary
Results-driven student at Colorado State University with 5+ years of customer-facing experience in high-volume restaurant and hospitality environments. Proven ability to deliver exceptional customer service, resolve guest concerns professionally, and thrive in fast-paced team settings. Experienced in coordinating with kitchen and front-of-house staff, managing reservations and cash handling, and training new employees to maintain efficient operations. Recognized for strong communication, attention to detail, and ability to create positive customer experiences while balancing academic coursework in marketing and business analytics, including Excel-based projects and data organization.
Overview
5
5
years of professional experience
Work History
Server/Food Runner/Hostess Trainer
Moot House
Fort Collins, CO
10.2024 - Current
- Manage service for 200+ guests per shift with efficiency and attention to detail, leading to promotion and ensuring smooth front- and back-of-house operations.
- Deliver food promptly and accurately while supporting efficient kitchen operations through organization and preparation.
- Greet, seat, and engage with customers to build rapport and ensure a welcoming dining environment.
Social Media Marketer
Luvvil Wellness Studio
06.2024 - 08.2024
- Produced and edited video content that grew Instagram likeness and increased engagement by 50% over the summer campaign.
- Implemented customer feedback to enhance content, improving follower interaction and retention.
- Designed branded graphics in Canva, ensuring visual consistency and professional presentation.
Back Server/Food Runner
Artisan Restaurant and Catering
06.2024 - 08.2024
- Delivered high-quality service to an average of 200+ guests per shift, contributing to positive guest reviews.
- Coordinated with kitchen and front-of-house teams to reduce wait times and ensure smooth service flow.
- Assisted in setup and breakdown of dining areas, improving efficiency compared to prior summer season.
Hostess
Gibsons Bar & Steakhouse
Rosemont, IL
01.2022 - 01.2024
- Managed reservations and seating for a high-volume restaurant serving 500+ guests daily.
- Recognized by management for maintaining calm, professional communication in a fast-paced environment.
- Increased merchandise sales through upselling and product recommendations.
Beauty Advisor
Ulta Beauty
Niles, IL
01.2022 - 01.2023
- Administered cash register functions to maintain accurate financial records.
- Facilitated outstanding customer interactions to foster loyalty and retention.
- Educated customers on emerging beauty trends, fostering informed purchasing decisions.
- Performed makeup application services to achieve desired aesthetic results for clients.
- Oversaw inventory replenishment processes, maintaining product availability on sales floor.
Accounting Assistant
IDN Hoffman
Norridge, IL
01.2021 - 01.2022
- Streamlined payment cataloging process, reducing overall bookkeeping errors.
- Collaborated with sales and accounting departments to ensure accurate financial records.
- Organized and digitized files, cutting document retrieval time.
Education
Bachelor of Science - Business Administration
Colorado State University
Fort Collins, CO05-2023
Timeline
Server/Food Runner/Hostess Trainer
Moot House
10.2024 - Current
Social Media Marketer
Luvvil Wellness Studio
06.2024 - 08.2024
Back Server/Food Runner
Artisan Restaurant and Catering
06.2024 - 08.2024
Hostess
Gibsons Bar & Steakhouse
01.2022 - 01.2024
Beauty Advisor
Ulta Beauty
01.2022 - 01.2023
Accounting Assistant
IDN Hoffman
01.2021 - 01.2022
Bachelor of Science - Business Administration
Colorado State University