Kayli Hollenbach
Stephenville,Texas
Summary
Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.
Dedicated professional and watchful lifeguard trained in observing water spots to verify safety of swimmers with proven skills in monitoring individuals and emergency support. Physically fit and agile with good reflexes and strong observational skills. Knowledgeable about lifeguard operations, safety guidelines and CPR, AED and first aid.
Reliable Babysitter with hands-on experience monitoring meal preparation, entertainment activities and homework . Personable, caring and commended for building routines while handling emotional and social needs. Safety-minded and caring with personality, organizational skills, and attention to detail to care for children of different ages. Reliable individual with flexible schedule and desire to help children reach full potential. Certified in First Aid and CPR.
Overview
4
4
years of professional experience
1
1
Certification
Work History
BARISTA
Starbucks
Selinsgrove, Pennsylvania
10.2023 - Current
- Operated cash registers and handled cash and card transactions
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Welcomed customers and answered questions regarding menu items and preparation methods
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience
- Performed cash handling duties accurately and efficiently to ensure accurate accounting records
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
- Maintained an efficient workflow by restocking supplies as needed throughout the day
- Presented and explained drink menu, answering questions to educate customers
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks
- Provided exceptional customer service by anticipating customer needs before they arise
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
- Prepared teas, hot chocolate, and other non-coffee drinks for customers
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Memorized or referenced readily accessible information to relay to customers
- Sold and served baked goods and miscellaneous food items, increasing company revenue
- Observed proper food handling procedures and upheld company policies and procedures
- Warmed and served baked goods and pastry items to customers
- Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment
- Possessed deep understanding of food safety regulations regarding proper storage and sanitation procedures
- Replenished supplies to maintain adequate stock levels.
LIFEGUARD
Selinsgrove Area Community Pool
Selinsgrove, Pennsylvania
05.2023 - Current
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
- Developed strong working relationships with other employees and general public
- Conducted pool opening and closing duties
- Communicated effectively with fellow employees and patrons
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger
- Enforced safety policies and rules to guests to prevent accidents
- Remained calm and poised during periods of stress or when dealing with difficult people
- Monitored pool to identify individuals in distress or other emergency situations
- Ensured the safety of swimmers by monitoring activity in the pool area
- Administered CPR, first aid, AED when necessary
- Developed strong interpersonal and problem solving skills through customer service experience
- Paid close attention to weak swimmers and high-risk patrons
- Educated guests about water safety rules and regulations as needed
- Recognized swimmers in need of assistance, immediately acting to provide aid
- Cleaned and maintained pool deck and locker rooms when not guarding
- Attended regularly scheduled staff meetings and trainings
- Administered lifesaving techniques and first aid during emergencies and immediately called for additional assistance when necessary
- Utilized excellent communication, organizational and time management skills while maintaining safety standards
- Adhered to all state and federal laws pertaining to water safety and lifeguarding operations
- Responded quickly to any emergencies arising at the poolside or beachfront areas
- Assisted with swim lessons and special activities to increase patron engagement
- Provided assistance to patrons with special needs or disabilities
- Documented incidents and injuries for accurate recordkeeping
- Performed preventative maintenance on all lifesaving equipment, including first aid kits, rescue tubes, and buoys
- Set up and took down recreational equipment for special events
- Provided instruction for swimming lessons for children ages 3-12 years old
- Assisted with training sessions for new staff members on proper pool etiquette and safety regulations.
BABYSITTER
Kayli's Babysitting
Middleburg, Pennsylvania
06.2020 - Current
- Entertained and engaged with children using games, crafts, and other activities
- Displayed patience and understanding when dealing with difficult situations involving children
- Remained alert at all times to ensure the safety of each child under my supervision
- Built strong relationships with families through open communication and trustworthiness
- Monitored safety of children at all times to reduce risks
- Provided attentive care to young children, including feeding, bathing, dressing, playing games, reading stories
- Prepared snacks and cooked meals for children using available food items
- Developed strong communication and organizational skills while managing multiple tasks
- Planned fun activities such as outdoor playtime or arts and crafts projects that would help promote physical development
- Acted as a role model for children by providing emotional support and guidance
- Showed excellent problem-solving abilities in order to resolve issues quickly and efficiently
- Performed cleaning and housework tasks to keep living space organized and sanitary
- Developed trusting relationships with parents and adhered to adult instructions regarding child supervision
- Demonstrated ability to provide a safe and secure environment for children of all ages
- Maintained cleanliness of the home by doing light housekeeping duties such as laundry, dishes, vacuuming
- Prepared and served nutritious snacks and meals
- Encouraged positive behavior through redirection and positive reinforcement techniques
- Washed dirty dishes, laundry, and sheets after use
- Listened attentively to the concerns of parents and guardians about their child's wellbeing
- Managed time effectively while caring for up to three children simultaneously
- Handled diaper changes for infants and properly disposed of dirty cloths and linens
- Assisted children with chores and personal hygiene tasks
- Scheduled nap times and put children to bed at reasonable times
- Adapted quickly to changing environments while maintaining high standards of quality caregiving services
- Administered basic first aid treatment when necessary in case of minor injuries or illnesses
- Responded to emergency situations and notified parents regarding accidents and child safety
- Assisted children with homework and school-related projects and assignments
- Responded promptly to emergencies while remaining calm in stressful situations
- Defused child arguments and performed light disciplinary actions to promote good behavior
- Kept detailed records on each child's daily activities for reference purposes
- Taught and promoted age-appropriate activities to encourage intellectual development of children
- Instructed children in safe behavior, such as seeking adult assistance when crossing street and avoiding contact with unsafe objects
- Modeled appropriate social behaviors and encouraged concern for others, helping develop interpersonal relationships and communication skills.
Education
Bachelor of Science - Nursing
Tarleton State University
Stephenville, TX05-2028
Skills
- Multitasking Abilities
- Written Communication
- Food Preparation
- Sales expertise
- Food Running
- Payment Processing
- Conflict Resolution
- Cleanliness
- Time management abilities
- Attention to Detail
- Organizational Skills
- Safe Food Handling Practices
- Espresso preparation
- Workstation Maintenance
- Flexible Schedule
- Problem-Solving
- Self Motivation
- Espresso machine operation
- Adaptability
- Beverage Preparation
- Table Bussing
- Opening and closing duties
Certification
- CPR/ AED Certification
- Lifeguard Certification
References
References available upon request
Timeline
BARISTA
Starbucks
10.2023 - Current
LIFEGUARD
Selinsgrove Area Community Pool
05.2023 - Current
BABYSITTER
Kayli's Babysitting
06.2020 - Current
Bachelor of Science - Nursing
Tarleton State University