Kayli McCann
Willmar,MN
Summary
Dependable Pharmacy Manager with over 10 years of experience in enhancing pharmacy operations. Proven ability to lead teams, drive patient engagement, improve workflow efficiency and ensure regulatory compliance. Committed to fostering a customer-first environment and improving community health outcomes.
Overview
14
14
years of professional experience
Work History
Pharmacy Manager
Cub Pharmacy
Willmar, MN
03.2019 - Current
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and safety protocols through the use of Enterprise Pharmacy Systems (EPS) software
- Performed regular audits of prescription records, identifying cost saving areas or marginal losses as well as ensuring all records aligned with regulatory compliance
- Conducted comprehensive medication therapy management sessions, focusing on patient engagement and effective use of MTM software tools (Platforms proficient at using include Outcomes and EQUIPP, small backgroud with ConvergeRX and Docstation)
- Oversaw inventory management, optimizing stock levels to minimize shrinkage in both RX and OTC categories
- Led team in providing exceptional customer service, addressing complaints/concerns and resolving issues efficiently
- Cultivated a customer-first environment within the pharmacy, fostering long-term loyalty amount patients
- Oversaw hiring, training, and scheduling of 3-5 technicians to ensure operational efficiency and effective workflow while managing a labor budget and controlling expenses
- Managed the annual performance review process with direct staff, providing constructive feedback and coaching
- Executed strep and flu testing services, adhering to standing order protocols for accurate diagnosis and treatment while collaborating with local school systems to grow the program and help the underserved population in our community
- Administered over 2000 vaccinations annually, contributing to community health initiatives through participation in multiple vaccine clinics
Staff Pharmacist
Cub Pharmacy
Willmar, MN
08.2017 - 03.2019
- Supervised daily operations in absence of pharmacy manager to ensure seamless workflow and uphold productivity standards
- Guided interns and trained pharmacy technicians, promoting professional growth and enhancing team performance
- Utilized strong time management skills to fulfill prescription orders promptly and accurately to ensure customer satisfaction
- Elevated patient autonomy through personalized medication counseling based on the individuals lifestyle
- Communicated interactions with physicians, nursing staff, and insurance organizations while balancing various daily responsibilities simultaneously
- Closely monitored department performance metrics, completing monthly store audits on controlled substances, DMEPOS billing and inventory returns
Pharmacy Intern
Moorhead Drug
Moorhead, MN
01.2012 - 06.2017
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety, following company protocols and standards
- Helped business with maintaining stock levels and verifying expiration dates
- Provided patient counseling on medication usage and potential side effects to enhance adherence
- Collaborated with healthcare professionals to resolve prescription issues and conveyed outcomes to the on-duty pharmacist in a timely manner
- Accurately filled med set containers for nursing home/assisted living facilities, working on call and after hours to fulfill necessary deliveries on time sensitive medications
- Ensured a clean and organized working environment for coworkers and customers to feel comfortable and welcomed
Education
Doctor of Pharmacy -
North Dakota State University
Fargo, ND05-2017
High School Diploma -
Jefferson Senior High School
Alexandria06-2011
Skills
- Highly organized
- Strong problem-solving skills
- Good with time management
- Self-leadership
- Dependable
- Flexible
- Skilled in both verbal and written communication
Timeline
Pharmacy Manager
Cub Pharmacy
03.2019 - Current
Staff Pharmacist
Cub Pharmacy
08.2017 - 03.2019
Pharmacy Intern
Moorhead Drug
01.2012 - 06.2017
Doctor of Pharmacy -
North Dakota State University
High School Diploma -
Jefferson Senior High School