Kayli Sheffield
Como,MS
Summary
Dedicated Ophthalmic Technician with proven skills in patient assessment, diagnostic testing, and appointment scheduling. Expertise in managing patient flow to enhance clinic efficiency.
Overview
3
3
years of professional experience
Work History
Ophthalmic Technician
Deep Blue Retina
Southhaven, Mississippi
06.2025 - Current
- Optimized patient flow to enhance clinic efficiency and reduce wait times.
- Conducted vision tests to assess visual acuity and needs.
- Conducted comprehensive eye examinations and recorded patient data accurately.
- Collaborated with team members to ensure smooth clinic operations daily.
- Administered eye drops to patients as directed by physician.
- Prepared patients and administered basic eye exam tests.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Scheduled appointments for patients based on their availability.
- Prepared patient charts prior to each visit including relevant past medical history.
- Managed patient flow to optimize clinic efficiency and minimize wait times.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Medical records/Inbound Call Center Representative
Jackson Healthcare For Women
Jackson, Mississippi
02.2025 - 05.2025
- Managed incoming calls to assist patients with appointment scheduling.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided information about services offered by women's healthcare facilities.
- Followed up on calls to ensure complete patient satisfaction and support.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Developed strong relationships with customers through effective communication skills.
CSR, Sales
Palm Beach tan
Jackson, Mississippi
02.2025 - 05.2025
- Managed inventory levels and restocked products as needed.
- Maintained cleanliness and organization of the tanning salon environment.
- Addressed customer complaints and resolved issues effectively and promptly.
- Collaborated with team members to ensure smooth daily operations.
Front Desk Receptionist
Align Chiropractic
Enterprise, Alabama
04.2023 - 05.2024
- Greeted visitors and clients, creating a welcoming environment at the front desk.
- Scheduled appointments and maintained the calendar for office executives and staff.
- Maintained cleanliness and organization of the reception area for professional appearance.
- Assisted with administrative tasks, including data entry and filing documents accurately.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Education
High School Diploma -
Enterprise High School
Enterprise, AL05-2022
Skills
- Patient assessment
- Effective communication
- Attention to detail
- Glaucoma screening techniques
- Visual field testing
- Vision testing
- Ophthalmic terminology
- Team building
- Injection preparations
References
References available upon request.
Timeline
Ophthalmic Technician
Deep Blue Retina
06.2025 - Current
Medical records/Inbound Call Center Representative
Jackson Healthcare For Women
02.2025 - 05.2025
CSR, Sales
Palm Beach tan
02.2025 - 05.2025
Front Desk Receptionist
Align Chiropractic
04.2023 - 05.2024
High School Diploma -
Enterprise High School