Kayli Ublish
Bloomington,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in fostering positive customer interactions that drive retention and satisfaction. Maintains exceptional service standards and productivity levels. Completes tasks efficiently while prioritizing quality. Communicative and team-oriented, with skills in coaching, task delegation, accounting, scheduling, and managing.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Hy-Vee Grocery
Bloomington, IL
03.2019 - Current
- Elevated customer service experience through effective communication and support to drive satisfaction and loyalty.
- Resolved customer complaints swiftly to uphold high service standards.
- Managed service quality and delivered actionable feedback to staff members in alignment with company policies.
- Assessed team member skillsets and assigned tasks for maximum efficiency.
- Established and maintained partnerships with customers, vendors, and suppliers.
- Completed training in customer service techniques to improve team performance.
- Answered questions from customers regarding their billing or payment status.
- Assisted in the preparation of monthly financial statements and reports.
- Performed daily general ledger entries to record financial transactions accurately.
- Facilitated cash flow management for daily transactions and bank reconciliation efforts.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
Host
Kobe Japanese Steak And Seafood House
Bloomington, IL
03.2023 - Current
- Assisted with to-go orders.
- Assisted servers in seating guests by escorting them to their tables.
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
Preschool Teacher
Bright Horizons
Bloomington, IL
07.2021 - 03.2023
- Crafted lesson plans incorporating engaging instructional strategies.
- Supervised outdoor playtime while ensuring safety regulations were followed.
- Structured educational materials and resources to foster an engaging learning environment.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
- Provided guidance regarding nutrition and healthy habits during snack time.
- Provided individual attention to each student as needed during class time.
Education
Bachelor of Science - Education
Illinois State University
Normal, IL05-2021
Associate of Arts -
Heartland Community College
Normal, IL05-2019
Skills
Team collaboration and leadership
- Conflict resolution
- Customer service excellence
- Social skills development
- Positive reinforcement
- Training and development
- Relationship management
- Workflow coordination
- Effective communication
- Time management
- Employee supervision
- Behavior monitoring
Accomplishments
- Graduated Summa Cum Laude at Illinois State University.
Certification
- Received "Service Manager Certification" in April of 2025 at Hy-Vee.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites
Timeline
Host
Kobe Japanese Steak And Seafood House
03.2023 - Current
Preschool Teacher
Bright Horizons
07.2021 - 03.2023
Service Manager
Hy-Vee Grocery
03.2019 - Current
Bachelor of Science - Education
Illinois State University
Associate of Arts -
Heartland Community College