Kaylia Hickman
Plano,TX
Summary
Dynamic customer service professional with experience at One Point Home Health, adept at resolving conflicts and enhancing customer satisfaction. Skilled in active listening and critical thinking, I effectively managed high-stress situations while building strong relationships. Proven ability to provide informed recommendations, ensuring a positive experience for clients and their families.
Experienced with data entry and customer service tasks. Utilizes effective communication to address customer concerns promptly. Knowledge of maintaining accurate records and ensuring data integrity.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
One Point Home Health
02.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Infant and Toddler Teacher
Primrose Daycare
01.2022 - 12.2023
- Provided support during transitions between classrooms or activities, ensuring smooth adjustments for young children.
- Managed classroom materials effectively, ensuring a clean, organized space conducive to learning at all times.
- Increased parent involvement in children''s education by maintaining open communication and providing regular updates on child progress.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
Education
High School Diploma -
McKinney North High School
McKinney, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Relationship building
- Problem resolution
Timeline
Customer Service Representative
One Point Home Health
02.2023 - 12.2024
Infant and Toddler Teacher
Primrose Daycare
01.2022 - 12.2023
High School Diploma -
McKinney North High School
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