Kaylia Tucker

• Workspace and Virtual Office Expert for a Global company and network, uncovering customer needs and recommending the best solutions
• Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
• Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Built lasting relationships with clients through outstanding customer service interactions.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Expanded market share through effective prospecting, lead generation, and negotiation skills.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Collaborated with marketing department to develop targeted promotional campaigns that drove sales growth.
• Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
• Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
• Formulated tactics and strategies to target new potential customers within prioritized markets.
• Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Implemented innovative strategies to increase product visibility within the assigned territory while maintaining a professional brand image.

• Became an Independent Agent with RHA
• January 2022 sold 6 million and 18 transactions
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
• Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
• Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
• Compared recently sold area properties to determine competitive market prices.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Managed transaction timelines to ensure deadlines were met and deals closed on time, leading to satisfied clients and repeat business.

• Transition with Hewitt Group from Keller Williams to Real Broker LLC, more benefits for the team
• Managed approximately 300 calls daily from customers using the system Mojo to see if potential customers are looking to buy or sell their home
• Provided ongoing guidance and support to clients during the post-closing period, ensuring their transition into homeownership was seamless.
• Educated first-time homebuyers on the intricacies of the home buying process, empowering them to make informed decisions throughout their purchase journey.
• Contributed to a positive team atmosphere within the brokerage, sharing knowledge and experience with colleagues to promote collective success in meeting sales goals.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
• Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
• Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.

• Top Agent with Hewitt Group, selling 2 million the first full year of being an agent
• Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
• Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Compared recently sold area properties to determine competitive market prices.
• Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
• Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
• Used Zip forms to create and prepare documents such as closing statements, purchase agreements and deeds.
• Coordinated successful open house events that attracted large numbers of visitors, generating multiple offers on listed properties.
• Created customized marketing materials for each property listing, showcasing its unique features effectively to potential buyers or tenants.
• Developed strong relationships with clients by providing excellent customer service and addressing their unique needs.

• Lead transitions for any new acquisition in any state
• Traveled to complete acquisitions 10 days on and 2 days off
• On-boarding the new employees, providing training on the Landmark policies and procedures, hosting the Landmark 2.0 leasing and marketing training with the managers and community ambassadors
• Worked as the liaison between the property and the corporate team members, as the corporate representative on-site
• Communicated with the Owners and updating them on leasing, marketing, operations, progress along the way.
• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
• Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
• Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

• Oversees and provides consistent support for all site leasing and marketing efforts
• Reviews site reporting for inaccuracies, improvements, etc
• Proposed new specials and rent installment changes to the asset team based off trends in market
• Hosts bi-weekly marketing/coaching calls
• Hosted in-person sales training for the managers and community ambassadors
• Executed Residence Life Programs Landmark Gives Back
• Manages commitment each week for the 4 Disciplines of Execution program for leasing manager
• Executed the Mission Statement Challenge for the entire company to learn the values of company
• Portfolio of 4,306 beds consists of 8 properties in various areas: North Texas and California
• Increased leasing rates by implementing innovative marketing strategies and conducting thorough market research.
• Built strong relationships with local businesses, fostering partnerships that supported community events and enhanced property reputation.
• Organized regular team meetings covering pertinent updates related to project progress reports or changes in company policies affecting job responsibilities among team members involved in marketing or leasing efforts.
• Streamlined leasing processes to improve efficiency, reducing wait times for prospective tenants and increasing overall satisfaction.
• Analyzed competitor pricing strategies, adjusting rental rates accordingly to remain competitive within the market.
• Spearheaded initiatives aimed at improving property aesthetics and amenities, enhancing the overall appeal of communities for current residents as well as prospective renters.
• Mentored junior leasing agents, providing guidance and support to enhance their professional development and performance outcomes.
• Collaborated with design teams to create visually appealing marketing materials that accurately represented property features while resonating with the target audience, contributing to increased interest from prospective renters.
• Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.

• Traveling position 10 days on 2 days off to support teams in any state
• Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
• Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
• Maintained accurate records of all leasing activity, providing valuable data for management decision making.
• Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
• Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
• Provided on-site support and consultation for all property marketing and leasing efforts
• Evaluated market trends and consult with site to adjust marketing strategies
• Assisted with implementation of all renewal campaigns and new lease-ups
• Evaluated lease flow and file integrity to ensure compliance with policies and procedures of Landmark Properties.

• Managed a 258 bed student housing property and 41 Beach Houses with 321 students insuring the assets met company goals for accounts receivable, maintenance, and leasing
• The position required strong supervision and training of staff as well as constant communication with students, parents, university officials, and vendors
• Led the property from 9% to 90% occupancy in 5 months, exceeding the company's goal and 100% filled the Beach Houses.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Coordinated with legal counsel to resolve tenant disputes.
• Developed and implemented marketing strategies to increase occupancy rates.

• Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Resolved problems promptly to elevate customer approval.
• Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
• Assisted in recruitment, hiring, and onboarding process for new employees to build skilled workforce committed to excellence in service delivery.
• Motivated, trained, and disciplined employees to maximize performance.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Managed team schedule with eye for coverage needs and individual strengths.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.

Minor: General Business