Kaylia Young De Luck
Ware,MA
Summary
Dedicated professional with experience at Walgreen's Pharmacy, excelling in medication management and customer service. Proven ability to enhance patient care through effective communication and teamwork. Recognized for maintaining high standards in inventory control while fostering positive relationships with clients and colleagues. Passionate about delivering exceptional service and ensuring satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Tables at the farm
Palmer, Massachusetts
02.2025 - Current
- Monitored dining room for cleanliness and proper set-up at all times.
- Trained new employees to perform duties.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Provided exceptional service to high volume of daily customers.
Pharmacy Technician
Walgreen's Pharmacy
Ware, MA
10.2022 - 03.2025
- Managed filing of prescriptions, both electronically and manually.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Contact doctor’s offices for prescription refills and corrections on called in prescriptions.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
ABA Home Therapist
Butterfly Effects Inc.
Springfield, Massachusetts
02.2024 - 09.2024
- Conducted scientific research of behavior or processes.
- Maintained detailed records of client progress in accordance with agency policies and procedures.
- Utilized a variety of teaching methods including discrete trial training, verbal behavior, naturalistic teaching, pivotal response training, incidental teaching.
- Provided parent education regarding Applied Behavior Analysis principles, interventions, data collection methods.
- Developed personalized treatment plans based on each child's needs, preferences, and goals.
- Collaborated with school personnel to ensure continuity of care between home and school environments.
- Developed individualized treatment plans based on assessment findings and best practice guidelines.
Personal Shopper
Walmart
Springfield, MA
08.2020 - 07.2022
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Scanned items when pulling from shelves to update system stock information.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
- Updated item descriptions in computer system for accurate tracking of stock levels.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Secured and stored items until customer pickup.
- Suggested comparable products to replace out-of-stock items.
Education
Elite Medical Academy
Chicopee, MA12-2024
High School Diploma -
Central High School
Springfield, Massachusetts06-2020
Some College (No Degree) - Pharmaceutical Sciences
Northern Essex Community College
Haverhill, MASkills
- Medication management
- Customer service
- Inventory control
- Time management
- Team collaboration
- Positive and professional
Certification
- BLS certification
- CPR certified
- Pharmacy Technician license
Timeline
Server
Tables at the farm
02.2025 - Current
ABA Home Therapist
Butterfly Effects Inc.
02.2024 - 09.2024
Pharmacy Technician
Walgreen's Pharmacy
10.2022 - 03.2025
Personal Shopper
Walmart
08.2020 - 07.2022
Elite Medical Academy
High School Diploma -
Central High School
Some College (No Degree) - Pharmaceutical Sciences
Northern Essex Community College