Lisa Hatton
Bob Evans Restaurant
Fulton,IN
1
Certification
23
years of professional experience
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Work History
Server
2 Years 4 Months- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Managed multiple tables efficiently, balancing service speed with quality to enhance customer experience.
- Assisted in training new servers on menu knowledge and restaurant protocols for optimal service delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards consistently.
- Handled guest complaints professionally, resolving issues swiftly to maintain positive dining atmosphere.
- Upsold menu items effectively, increasing sales through product knowledge and persuasive communication skills.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Assistant Manager
2 Years 4 Months- Assisted in training new staff on restaurant procedures and customer service standards.
- Coordinated daily operations to ensure seamless service and guest satisfaction.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
- Monitored dining area for cleanliness, ensuring compliance with health and safety regulations.
- Resolved customer complaints promptly, enhancing overall dining experience.
Server / Team Lead
7 Years 1 Month- Led team in delivering exceptional customer service during peak hours.
- Trained and mentored new servers on menu knowledge and service standards.
- Streamlined order processing to enhance efficiency and reduce wait times.
- Conducted regular performance evaluations to identify areas for improvement among team members.
- Ensured compliance with health and safety regulations, maintaining a clean dining environment.
Caregiver, Special Needs
13 Years 9 Months- Provided compassionate care and support to individuals with special needs.
- Developed individualized care plans tailored to unique client requirements.
- Assisted clients with daily living activities, promoting independence and dignity.
- Collaborated with multidisciplinary teams to enhance client well-being and safety.
- Trained and mentored new caregivers in best practices for special needs support.
- Implemented behavior management strategies to improve client outcomes and engagement.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
- Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Ensured timely administration of medications and treatments as prescribed by medical professionals.
- Developed strong crisis management skills, working proactively to diffuse challenging situations and maintain a calm, supportive environment for special needs individuals.
- Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
- Increased client''s independence with consistent skill-building exercises and positive reinforcement.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Memory retention
Cleanliness standards
Relationship management
Problem-solving
Team leadership
Excellent communication
High energy and stamina
Multitasking Abilities
Adaptable and flexible
Warm and friendly
Reliable and responsible
Team player
Respectful and compassionate
Compassionate Patient care
Daily living assistance
Emotional support
Compassionate communication
Direct patient care
Behavioral management
Medication management
HIPAA compliance
Behavior redirection
Client transportation
Care plan assessment
Active listening
Certification
Certified Peer Support Professional- certificate number: 5539
Timeline
Server
Bob Evans Restaurant
03.2024 - CurrentRead More
Server Assistant Manager
Bob Evans Restaurant
03.2024 - CurrentRead More
Server / Team Lead
Cafe Maxx
02.2017 - 03.2024Read More
Caregiver, Special Needs
Cardinal Center
05.2003 - 02.2017Read More
Caston Jr/Sr High School
High School Diploma
Read More