Kaylie Bednar
Bloomington,IL
Summary
Dynamic retail manager with a proven track record at Sugar Mama Bakery, excelling in customer service and inventory control. Recognized for enhancing product displays and fostering teamwork, while effectively resolving customer issues. Strong leadership and decision-making skills contributed to improved operational efficiency and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Retail Manager/Decorator
Sugar Mama Bakery
Bloomington, IL
01.2024 - Current
- Assisted in managing daily store operations to ensure optimal customer service.
- Learned inventory management systems to track stock levels and assist in reordering products efficiently.
- Supported team in maintaining visual merchandising standards to enhance product displays.
- Engaged with customers to address inquiries and resolve issues promptly.
- Collaborated with colleagues to maintain cleanliness and organization of the bakery.
- Adapted quickly to new tasks and responsibilities within a fast-paced retail environment.
Server/Bartender
Buffalo Wild Wings I
Normal, IL
01.2022 - 2024
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Demonstrated menu knowledge, effectively assisting customers with selections and recommendations.
- Managed order accuracy by efficiently processing transactions and coordinating with kitchen staff.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant atmosphere.
- Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
- Handled guest inquiries and concerns promptly, fostering a welcoming environment for repeat customers.
- Trained new staff on operational procedures and best practices to ensure consistent service standards.
Shift Manager
Starbucks
Normal, IL
2017 - 2022
- Supervised daily operations to ensure adherence to company standards and policies.
- Trained new staff on operational procedures and customer service excellence.
- Monitored inventory levels and coordinated restocking efforts to maintain product inventory
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Case Manager
McLean County Center for Human Services
Bloomington, IL
05.2020 - 01.2021
- Coordinated client assessments to develop personalized service plans based on individual needs.
- Facilitated communication among clients, families, and community resources to ensure effective support.
- Monitored client progress through regular follow-ups, adjusting care plans as necessary.
- Collaborated with interdisciplinary teams to enhance service delivery and address client challenges.
- Maintained accurate documentation of client interactions and service outcomes in compliance with regulations.
- Advocated for clients' needs by connecting them with appropriate services and resources in the community.
Education
Psychology - Mental Health
Western Illinois University
Macomb, IL12.2020
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
- Leadership development
- Teamwork and collaboration
- Decision-making
Timeline
Retail Manager/Decorator
Sugar Mama Bakery
01.2024 - Current
Server/Bartender
Buffalo Wild Wings I
01.2022 - 2024
Case Manager
McLean County Center for Human Services
05.2020 - 01.2021
Shift Manager
Starbucks
2017 - 2022
Psychology - Mental Health
Western Illinois University