Kaylie Cox
House Springs,MO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Assistant Manager, Customer Service
MBR Management
Imperial, Missouri
10.2021 - Current
- Audited customer account information to identify issues and develop solutions.
- Reviewed accounts for payments received or approved credit arrangements.
- Monitored customer feedback and implemented changes based on those insights.
- Developed training materials for new employees related to customer service protocols.
- Managed day-to-day operations of the Customer Service department.
- Provided customer service and assistance to customers in resolving issues and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Trained and supervised customer service staff on policies, procedures, and best practices.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of customer interactions for future reference.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Delegated work to staff, setting priorities and goals.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Fox C-6
Arnold, MO05-2024
Skills
- Customer service expertise
- Complaint resolution
- Training and mentoring
- Exceptional telephone etiquette
- Skilled multi-tasker
- Quality assurance
- Call center operations
Timeline
Assistant Manager, Customer Service
MBR Management
10.2021 - Current
High School Diploma -
Fox C-6