Kaylie Lankford
Joplin,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Teller
Southwest Missouri Bank
07.2023 - Current
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Store Associate
Kohl's
07.2023 - Current
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Efficiently managed large volume orders and assisted customers with specific requests ensuring timely delivery and increased satisfaction levels.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
Customer Experience Leader
PetSmart
02.2021 - 06.2023
- Streamlined customer service processes for increased efficiency and improved response times.
- Developed innovative solutions to address emerging customer needs, resulting in higher retention rates.
- Trained and mentored new team members, improving overall team performance and knowledge base.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Improved pet health and wellbeing by administering medication, conducting routine checkups, and addressing any special needs.
- Increased client retention rates through building strong relationships with pet owners and consistently delivering high-quality care.
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Carl Junction High School
Carl Junction, MO05.2021
Skills
- Customer Relationship Building
- Cash Handling
- Financial Record Keeping
- Banking
- Strong Work Ethic
- Cleaning Procedures
- Shipment Receiving
- Merchandise Stocking
- Loss Prevention
- Product Organization
References
Katherine Wartnaby
Kohl's Associate
(417)208-8032
Cole Osborne
Owner of Prime Heating and Air Conditioning
(417)825-9552
Cally Rooks
Former Manager at PetSmart
(417)850-3960
Charlie Meis
Former Associate at PetSmart
(469)386-8695
Timeline
Teller
Southwest Missouri Bank
07.2023 - Current
Store Associate
Kohl's
07.2023 - Current
Customer Experience Leader
PetSmart
02.2021 - 06.2023
High School Diploma -
Carl Junction High School
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