Kaylie Moes
Ankeny,IA
Summary
Dynamic and empathetic professional with a proven track record at Timber Ridge Graphics, excelling in customer service and complaint resolution. Enhanced customer loyalty through active listening and critical thinking, significantly boosting sales. Skilled in Microsoft Excel and first aid, demonstrating a strong work ethic and reliability. Achieved remarkable outcomes by focusing on customer needs and fostering positive relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Timber Ridge Graphics
03.2021 - 01.2025
- Communicated with customers to ensure products were of the highest quality.
- Resolved disputes and conflicts with customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
In-Home Nanny
Private Residence
05.2023 - 08.2023
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
- Safeguarded children during travel by adhering to car seat safety guidelines and maintaining vigilance during outings.
- Aided in cognitive development by incorporating educational games and activities into daily routines.
Education
Associate of Arts - Psychology
Des Moines Area Community College
Ankeny, IA05-2026
High School Diploma -
North Polk Community School
Alleman, IA05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Reliability and punctuality
- Strong work ethic
- Customer relations
- Problem resolution
- Complaint handling
Certification
- CPR/AED Certification
Timeline
In-Home Nanny
Private Residence
05.2023 - 08.2023
Customer Service Representative
Timber Ridge Graphics
03.2021 - 01.2025
- CPR/AED Certification
Associate of Arts - Psychology
Des Moines Area Community College
High School Diploma -
North Polk Community School
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