Kaylie Olsen
FedEx
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Warehouse / Logistics AssociateSafety Services Supervisor (Overnight)Owner / Operations ManagerField Operations Team Member
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Phoenix, AZ
Open to relocation:
No
1
Certification
7
years of professional experience
Proficient Safety Service Supervisor with a strong background in residential behavioral health operations and overnight facility management. Demonstrated expertise in team supervision, compliance initiatives, and crisis response in high-acuity settings. Skilled in developing operational procedures and maintaining AHCCCS and Joint Commission compliance while overseeing overnight operations for 400+ individuals, ensuring safety and continuity of care.
Work History
Warehouse / Logistics Associate
7 Months- Sorted, handled, and distributed high-volume packages in fast-paced logistics environment to ensure timely delivery.
- Ensured safety compliance and maintained operational accuracy and productivity standards to support overall warehouse efficiency.
- Facilitated efficient warehouse operations in time-sensitive, team-oriented setting, contributing to smooth workflow.
- Consistently demonstrate reliability, accountability, and attention to detail.
Safety Services Supervisor (Overnight)
11 Months- Elevated from Safety Associate to Safety Services Supervisor due to demonstrated leadership, reliability, and operational expertise.
- Managed overnight operations to maintain safety, operational continuity, and adherence to regulatory standards for a residential behavioral health facility serving 400+ individuals.
- Implemented comprehensive training programs for 8 safety associates to elevate performance and ensure safety standards in high-acuity behavioral health settings.
- Facilitated development of overnight team by training and mentoring 5 out of 8 safety associates from onboarding to independent shift performance.
- Led on-site supervision for crisis response, addressing staffing challenges and executing operational strategies to enhance response effectiveness.
- Facilitated intervention during behavioral health crises, prioritizing safety and stability within the environment.
- Conducted thorough investigations of workplace incidents to ensure compliance and safety standards through analysis of CCTV footage and witness accounts.
- Conducted coaching sessions focused on performance improvement and established corrective action plans.
- Facilitated candidate interviews and delivered informed hiring recommendations.
- Coordinated scheduling and payroll processes to ensure adequate staffing coverage for leadership needs.
- Created comprehensive incident reporting guidelines aimed at maintaining consistency in documentation and facilitating audit processes.
- Created and maintained compliance tracking systems for AEDs, fire extinguishers, emergency lighting, and Narcan inventory, ensuring operational safety standards.
- Facilitated the creation and refinement of standard operating procedures (SOPs) to ensure improved operational reliability.
- Engaged with cross-departmental leaders to optimize communication strategies and improve operational efficiency.
- Facilitated the redesign of employee uniforms and optimized operational processes to enhance overall efficiency.
- Served as a trusted operational resource during departmental transitions, facilitating seamless service continuity and stability.
- Implemented and enforced adherence to AHCCCS regulations and Joint Commission standards to uphold safety protocols.
Owner / Operations Manager
7 Months- Established and operated an independent cleaning business leveraging relationships and experience from work in residential communities.
- Coordinated scheduling, customer communication, service delivery, and quality control to ensure consistent service quality.
- Fostered strong client relationships by delivering reliable service and demonstrating attention to detail.
- Oversaw day-to-day business operations independently.
Field Operations Team Member
5 Years- Executed nightly route-based operations, ensuring timely service across multiple residential communities.
- Upheld high standards of reliability and customer service, enhancing resident satisfaction.
- Consistently met productivity expectations while working independently.
- Cultivated operational discipline and time management skills, effectively navigating a fast-paced environment.
Education
Bachelor of Science - Psychology
Skills
Results-driven
Service excellence
Employee engagement techniques
Strategic decision-making
Critical thinking for problem-solving
Organizational strategy development
Workforce development
Workplace conduct enforcement
Critical analysis
Team development
Talent acquisition
Operational management
Microsoft Office proficiency
Certification
- CPR Certified
- First Aid Certified
- Narcan Administration Certified
- Safety Care Certified
CORE COMPETENCIES
- Behavioral Health Operations
- Team Leadership & Staff Development
- Crisis Response & De-escalation
- AHCCCS Compliance
- Joint Commission Standards
- Incident Investigations
- Performance Management
- Employee Coaching
- Corrective Actions
- PDPs & PIPs
- Recruiting & Interviewing
- Incident Reporting
- SOP Development
- Regulatory Compliance
- Operational Stability
- Emergency Coordination
Timeline
Grand Canyon University
Bachelor of Science from Psychology
08.2026 - CurrentRead More
Warehouse / Logistics Associate
FedEx
01.2026 - CurrentRead More
Safety Services Supervisor (Overnight)
New Freedom Behavioral Health
02.2025 - 01.2026Read More
Owner / Operations Manager
Independent Cleaning Services
09.2023 - 04.2024Read More
Field Operations Team Member
Valet Living
04.2019 - 04.2024Read More