Kaylie Tucker
Orange,TX
Summary
Results-driven professional with 10 years of experience in customer service, including roles in restaurants and marketing. Skilled in creating engaging customer experiences, managing marketing campaigns, and providing medical assisting support. Strong background in communication, multitasking, and delivering exceptional service across diverse industries.
Overview
13
13
years of professional experience
Work History
Marketing Assistant
Melissa Miller Agency- Farmers Insurance
11.2021 - Current
- Developed and managed marketing materials to promote insurance services.
- Coordinated social media and email campaigns to engage potential clients.
- Assisted with client outreach and lead generation efforts.
Receptionist
Diagnostic Group
05.2022 - 08.2023
- Operated a multiline phone system, directing incoming calls to the appropriate departments.
- Greeted and checked in patients, ensuring a welcoming and efficient check-in process.
- Triage patients, assessing needs and directing them to the appropriate medical staff.
- Maintained and updated patient charts, accurately documenting medical histories and visit details.
Chashier/Server
Mama's Daughter's Diner
02.2012 - 08.2013
- Worked with POS system to place orders, manage bills, and take payments.
- Provided friendly and efficient service to customers, ensuring a positive dining experience.
- Served food and beverages, maintaining a clean and organized work environment.
- Assisted in stocking and restocking supplies to ensure smooth daily operations.
Lead Hostess/Trainer
Saltgrass Steakhouse
10.2011 - 08.2013
- Led front-of-house operations, ensuring excellent guest experiences and efficient seating.
- Trained and mentored new hosts, ensuring adherence to service standards.
- Managed reservations and coordinated seating to optimize restaurant flow.
- Provided exceptional customer service, addressing guest inquiries and concerns.
Education
High School Diploma -
Hebron Highschool
Lewisville, TXSkills
- Customer Service: Skilled in addressing inquiries and resolving issues to ensure guest satisfaction
- Medical Assisting: Proficient in patient scheduling, charting, and supporting clinical staff
- Marketing: Experience in developing and executing strategies to enhance client engagement
- Communication: Strong verbal and written communication skills for effective interaction
- Office Management: Organized in maintaining patient records and ensuring smooth operations
- Problem Solving: Able to quickly identify issues and implement effective solutions to ensure smooth operations
Timeline
Receptionist
Diagnostic Group
05.2022 - 08.2023
Marketing Assistant
Melissa Miller Agency- Farmers Insurance
11.2021 - Current
Chashier/Server
Mama's Daughter's Diner
02.2012 - 08.2013
Lead Hostess/Trainer
Saltgrass Steakhouse
10.2011 - 08.2013
High School Diploma -
Hebron Highschool
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