Kaylie A. Martin
Scottsdale,AZ
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
07.2019 - 12.2022
- Prepared specialty beverages and food in a fast paced and dynamic environment
- Took orders in drive through and used headsets to effectively communicate with team members
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Administrative Assistant
Blue Green Irrigation
04.2014 - 07.2019
- Promoted new client accounts
- Managed client appointment scheduling and invoicing
- Managed product inventory and supply logistics
- Assisted with on-site job-related duties including sprinkler installation and landscaping
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales and Support Generalist
Victoria's Secret
11.2018 - 01.2019
- Drove store sales and growth by engaging customers to make purchases
- Proactively assisted customers, read cues, and responded effectively to deliver a pleasant experience
- Provided friendly and efficient checkout transactions
- Processed merchandise to be floor ready; maintained back room and overstock to brand standards
- Assisted with development of merchandising and sales strategies.
- Prioritized urgent customer support issues while balancing storefront operational needs and general customer service duties.
Babysitter
Various
04.2010 - 05.2015
- Cared for children ranging from 2-10 years of age, ensuring their safety during parents’ absence
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Planned fun outings and educational activities to keep children entertained.
- Established and maintained safe play environment for children.
- Played games, worked on puzzles, and read books to young children.
- Transported children to and from school, medical appointments and extra-curricular activities.
Education
Nursing
College of the Sequoias
Visalia, CAundefined
Diploma - General
El Diamante High School
Visalia, CASkills
- Positive attitude
- Hospitality and Accommodation
- Quick learner
- Effective at problem resolution
- Experienced in money handling
- Excellent listener and communicator
- Opening and Closing Coordination
- Menu Memorization
- Food Preparation and Safety
- Coffee and Tea Expertise
- Exceptional Customer Service
- Espresso Machine Operation and Maintenance
Certification
- Food Handler’s Certification - ServSafe
- Alcohol Handler Certification - ServSafe
Timeline
Barista
Starbucks
07.2019 - 12.2022
Sales and Support Generalist
Victoria's Secret
11.2018 - 01.2019
Administrative Assistant
Blue Green Irrigation
04.2014 - 07.2019
Babysitter
Various
04.2010 - 05.2015
Nursing
College of the Sequoias
Diploma - General
El Diamante High School
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