Kaylin Breeden
Lawton,OK
Summary
Dynamic professional with a proven track record at Home Depot, achieving first in the region for service sales. Skilled in driving results and developing talent, I foster a customer-centric environment while enhancing operational excellence. Recognized for effective communication and strategic planning, I excel in cultivating high-performing teams.
Overview
8
8
years of professional experience
Work History
SASM
Home Depot
3914
10.2023 - Current
- First in the region for services sales for the first half of 2025. 43.2% vPlan YTD. Vs District 10.6%
- Pro Xtra sales comp 13.6% YTD Vs District 8%.
- Specialty vPlan 8.1% YTD Vs District 2%.
- 9% Vp YTD store 3914.Vs District 1%
- Established a pipeline for associate development, facilitating the promotion of two superiors to CXMs from specialty.
- Fostered an environment prioritizing product knowledge and exceptional service.
- Lead inventory prep for 2025. Earned commendation to DM for efficient inventory preparation.
- Served as acting Store Manager during Store Manager's absence.
CXM
Home Depot
3901
09.2022 - 10.2023
- Trained and mentored associates on best practices in customer engagement and relationship management.
- Analyzed VOC data to identify pain points, driving targeted improvement initiatives.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales to maximize revenue, customer satisfaction, and employee productivity.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Fostered a culture of safety through regular communication and employee engagement.
Service Desk Supervisor/FES
Home Depot
3911
09.2021 - 09.2022
- Supervised service desk operations, ensuring timely resolution of customer inquiries and issues.
- Implemented process improvements, reducing average wait time for customers by streamlining workflow.
- Monitored service desk metrics to identify trends and drive continuous improvement in customer satisfaction.
- Supervised daily cash handling processes to ensure accuracy and compliance with company policies.
- Resolved customer inquiries and issues, enhancing overall shopping experience.
- Monitored cash register operations for discrepancies, ensuring timely resolution of any variances.
- Boosted employee engagement levels by recognizing outstanding performances and fostering a positive work environment.
- Promoted a customer-centric approach among team members, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with users.
Flight Attendant
American Airlines
Chicago, IL
03.2018 - 04.2021
- Assisted passengers with safety demonstrations and pre-flight instructions.
- Provided exceptional customer service to enhance passenger experience during flights.
- Collaborated with crew members to ensure timely boarding and departure.
- Responded promptly to passenger inquiries and concerns during flights.
- Adapted quickly to changing situations and emergency protocols as necessary.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Skills
- Customer Focused
- Ensure Accountability
- Drives Results
- Develops Talent
- Communicates Effectively
- Drives Engagement
- Self-Development
- Collaborates
- Courage
- Resilient
- Operational Excellence
- Instills Trust
- Quality Decisions
- Manages Complexity
- Strategic Planning & Execution
Accomplishments
- Improved VOA score. 67% to 87% within a year. Maintained a personal VOA of 91%.
- Supported operational areas of store in absence of OPS ASM.
- Acting Store Manager in absence of Store Manager.
- Graduated ASM advanced development program.
- Attended leading orange 301 in at Atlanta.
- Attended OPS trainings lead by TOM.
- Lead speaking portion in SDW at store 6588.
Timeline
SASM
Home Depot
10.2023 - Current
CXM
Home Depot
09.2022 - 10.2023
Service Desk Supervisor/FES
Home Depot
09.2021 - 09.2022
Flight Attendant
American Airlines
03.2018 - 04.2021