KAYLIN COLEMAN
Fort Worth,TX
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated at Concentrix through advanced call handling expertise and effective conflict resolution. Skilled in both customer service and support, achieving a 100% increase in client revisit rates at Electric Soul Hair Designs. Excel in market analysis and adaptable learning, driving significant improvements in service delivery and team efficiency.
Overview
7
7
years of professional experience
Work History
Advisor II, Customer Service
Concentrix
Cincinnati, OH
12.2024 - Current
- Implemented advanced listening techniques to determine call content and respond effectively.
- Handled product and service issues through detailed investigation of customer complaints.
- Guided customers in exploring company website for seamless navigation.
Hair Assistant
Electric Soul Hair Designs
Flowood, MS
12.2020 - 03.2023
- Supported senior stylists to provide high-quality hair services to approximately 10 clients each day.
- Developed structured appointment scheduling to enhance service efficiency.
- Elevated attention to detail during hair treatment processes, achieving a 100% boost in client revisit rates each month.
- Contributed directly to Electric Soul Hair Designs' reputation for superior cleanliness and safety.
- Assisted in inventory management, maintaining adequate stock levels to fulfill client demands.
CNA/PCA
A Loving Touch Care Services
Brandon, MS
03.2023 - 01.2023
- Significantly improved clients' well-being and built meaningful relationships.
- Contributed to exceptional client happiness by maintaining high standards of comfort and safety in elderly care.
- Applied hygiene protocols to maintain safety standards for clients.
- Conducted training sessions for new staff on patient care protocols, enhancing team cohesion.
Customer Service Representative (Customer Service Rep)
Walgreens
Westmont, IL
12.2017 - 11.2018
- Participated in implementing successful customer service strategies improving overall satisfaction.
- Cultivated strong customer relationships, achieving high satisfaction levels.
- Addressed customer concerns promptly, fostering increased loyalty.
- Provided training to new customer service representatives, boosting team efficiency.
- Managed diverse customer communications to guarantee quick and accurate responses.
- Maintained effective engagement to meet and exceed client requirements.
Education
General High School Studies -
Downers Grove North High School
Downers Grove, IL05.2018
Associate of Arts - Psychology
College of DuPage
Glen Ellyn, ILAssociate of Arts - General Studies
Holmes Community College
Goodman, MSAssociate of Arts and Sciences - General Studies
Hinds Community College
Jackson, MSSkills
- Customer Service
- Customer Support
- Effective Conflict Resolution
- Cash Handling Expertise
- Call Handling Expertise
- Adaptable Learning Skills
- Market Analysis Expertise
Timeline
Advisor II, Customer Service
Concentrix
12.2024 - Current
CNA/PCA
A Loving Touch Care Services
03.2023 - 01.2023
Hair Assistant
Electric Soul Hair Designs
12.2020 - 03.2023
Customer Service Representative (Customer Service Rep)
Walgreens
12.2017 - 11.2018
General High School Studies -
Downers Grove North High School
Associate of Arts - Psychology
College of DuPage
Associate of Arts - General Studies
Holmes Community College
Associate of Arts and Sciences - General Studies
Hinds Community College