KAYLIN FROYA
Eastvale,CA
Summary
Well-qualified leasing consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Temporary Leasing Consultant
Jwilliamsstaffing
06.2023 - Current
- Conducted property tours to highlight features of properties.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Sales and Service Expert
24 Hour Fitness
09.2021 - 06.2023
- Generate sales leads through walk-ins and complete at minimum 30 phone calls daily.
- Engage in active listening with members in order to build relationships, understand individual’s goals and interests, and take initiative to assist in achievement of those goals
- Handle members' issues professionally and objectively, to resolve them through exceptional customer service
- Focused on retention through establishing relations with members to provide superior customer service.
Housing Consultant
The Scion Group LLC
03.2021 - 09.2021
- Held high approval rating and maintained customer loyalty with top-notch service
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Boosted sales revenue by skillfully promoting diverse service options.
Sales and Leasing Consultant
Acacia Park Apartments
01.2020 - 11.2020
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs
- Responded to messages and inquiries from various parties and used active listening and open-ended questioning skills to promote quick issue resolution
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Experienced with new construction, luxury apartment buildings, and condominiums
- Validated rental eligibility by using Yardi
- Performed background, reference and credit checks as part of screening process of prospective tenants
Sales and Leasing Consultant
Seabreeze Vacation Rentals
01.2019 - 12.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Delivered emergency 24-hour on-call service for tenants on building issues
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services
- Inspect units and communicate related service needs to Property Manager.
Recreation Aide
Jurupa Community Services District, Jurupa
08.2017 - 08.2018
- Assist in organizing and instructing children's activities including sports, contests, games, and crafts
- Perform customer service functions such as: answering phones and providing information, receiving and taking registration information, marketing programs and events, and share information with customers regarding programs/services.
Education
Bachelor of Arts - Environmental Studies
California State University
San Marcos, CA12.2022
Skills
- Fair Housing Policies
- Property Management
- Dependable and Responsible
- Yardi
- Microsoft Word and Microsoft Excel
- Enthusiastic and Energetic
- Team Leadership
Timeline
Temporary Leasing Consultant
Jwilliamsstaffing
06.2023 - Current
Sales and Service Expert
24 Hour Fitness
09.2021 - 06.2023
Housing Consultant
The Scion Group LLC
03.2021 - 09.2021
Sales and Leasing Consultant
Acacia Park Apartments
01.2020 - 11.2020
Sales and Leasing Consultant
Seabreeze Vacation Rentals
01.2019 - 12.2019
Recreation Aide
Jurupa Community Services District, Jurupa
08.2017 - 08.2018
Bachelor of Arts - Environmental Studies
California State University
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