KAYLIN FROYA
Eastvale,CA
Summary
Accomplished and passionate Leasing Professional renowned for exceeding expectations and fostering a culture of excellence within property management. A natural leader driven by a desire to elevate standards and achieve unparalleled success, I am committed to contribute my extensive sales expertise, unwavering commitment to excellence, and visionary leadership to propel property performance to new heights
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Sequoia Equities
Riverside, CA
10.2023 - Current
- Directed a thorough property wide parking audit, showcasing effective leadership in implementing strategic solutions that successfully alleviated parking issues, enhancing accessibility and resident satisfaction.
- Foster enduring relationships with both current and prospective tenants, leveraging a proactive approach to promptly address their needs and elevate overall satisfaction levels.
- Exceed monthly leasing targets through a goal-oriented approach, implementing innovative sales strategies that have consistently set new benchmarks for success.
- Continuously cultivating a culture of achievement and collaboration, and instilling a shared commitment to elevating the property's reputation and performance.
Temporary Leasing Consultant
J-Williams Staffing Agency
Riverside, CA
06.2023 - 10.2023
- Implemented and enforced policies and procedures to maintain properties
- Responded to requests and scheduled appointments for property showings
- Communicated effectively with owners, residents, and on-site associates.
Sales and Service Expert
24 Hour Fitness
Chino Hills, CA
08.2021 - 06.2023
- Generate sales leads through walk-ins and telephone inquiries
- Engage in active listening with members in order to build relationships, understand individual’s goals and interests, and take the initiative to assist in the achievement of those goals
- Handle members' issues professionally and objectively, to resolve them through exceptional customer service
- Focused on retention through establishing relations with members to provide superior customer service.
Housing Consultant
The Scion Group LLC
Riverside, CA
03.2021 - 09.2021
- Held high approval rating and maintained customer loyalty with top-notch service
- Responded to requests and scheduled appointments for property showings
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Boosted sales revenue by skillfully promoting diverse service options.
Sales and Leasing Consultant
Acacia Park Apartments
San Bernardino, CA
01.2020 - 11.2020
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Performed background, reference and credit checks as part of screening process of prospective tenants utilizing Yardi.
- Developed sales strategies to maximize profits, improve customer service, and increase market share.
Sales and Leasing Consultant
Seabreeze Vacation Rentals
Carlsbad, CA
01.2019 - 12.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Coordinated with janitorial and engineering staff on maintenance and upkeep
- Delivered emergency 24-hour on-call service for tenants on building issues
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services
- Inspect units and communicate related service needs to Property Manager.
Recreation Aide
Jurupa Community Services District
Jurupa Valley, CA
08.2017 - 08.2018
- Assist in organizing and instructing children's activities including sports, contests, games, and crafts
- Perform customer service functions such as answering phones and providing information, receiving and taking registration information, marketing programs and events, and share information with customers regarding programs/services.
Education
Bachelor of Arts in Environmental Studies -
California State University - San Marcos
12.2022
High School Diploma -
Eleanor Roosevelt High School
06.2018
Skills
- Leadership and Collaboration
- Communication and Influence
- Intrinsic Motivation
- Goal-Oriented Sales Professional
- Eager and Enthusiastic
- Passionate Commitment
- Adaptability and Resilience
- Continuous Learning and Professional Development
Timeline
Leasing Consultant
Sequoia Equities
10.2023 - Current
Temporary Leasing Consultant
J-Williams Staffing Agency
06.2023 - 10.2023
Sales and Service Expert
24 Hour Fitness
08.2021 - 06.2023
Housing Consultant
The Scion Group LLC
03.2021 - 09.2021
Sales and Leasing Consultant
Acacia Park Apartments
01.2020 - 11.2020
Sales and Leasing Consultant
Seabreeze Vacation Rentals
01.2019 - 12.2019
Recreation Aide
Jurupa Community Services District
08.2017 - 08.2018
Bachelor of Arts in Environmental Studies -
California State University - San Marcos
High School Diploma -
Eleanor Roosevelt High School
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