Ruby Carter
Georgetown
Summary
Professional and detail-oriented Leasing Consultant with experience in lease administration, resident relations, and renewal coordination. Background in banking credit services, bringing strong financial accuracy, confidentiality, and problem-solving skills. Skilled in customer service, administrative support, and maintaining organized records in fast-paced environments. Known for being proactive, reliable, and effective in both in-person and remote work settings.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
MAA MID-AMERICAN APARTMENTS
MAA Cedar Park
03.2024 - Current
- Proactively managed lease renewals by maintaining resident communication, tracking expiration dates, and achieving high renewal conversion rates.
- Discussed needs and wish lists with prospective residents, developed tours and prepared customized informational pamphlets to provide a personalized touch for every guest.
- Engaged with all the guests in the leasing office answered questions, scheduled tours, and responded to phone and email inquiries as well as returning emails within less than 24 hours.
- Offered recommendations to prospective clients based on tastes and priorities while honoring their needs and price range.
- Maintained organized resident records and managed multiple administrative tasks in a fast-paced leasing office.
- Maintained accurate records, updating existing resident information to reduce mistakes in deposits, fees and rent.
- Developed promotions and outreach events to increase rental commitments.
- Utilized Yardi, Merlin, and RentCafe software to manage rental operations.
- Established working with vendors.
Credit Specialist
CITI BANK
San Antonio, TX
11.2022 - 03.2024
- Reviewed customer accounts and verified financial information to support efficient loan/credit processing.
- Responded to client inquiries and resolved account issues, ensuring high-quality customer service and professional communication.
- Handled sensitive financial and personal data with accuracy and maintained confidentiality.
- Worked effectively in a fast-paced, detail-oriented environment requiring strong organizational and administrative skills.
- Collaborated with team members and used digital systems to manage accounts and complete tasks efficiently in-office and remotely.
- Successfully worked in a remote environment while maintaining productivity, communication, and compliance with company standards.
HEB
SAN ANTONIO, TX
06.2017 - 11.2022
- Worked the HEB Business Center handling large transaction.
- Assisted customers with their payments that they wanted to make towards their bills.
- Associated customers with cashing their checks.
- Helped manager train new hires.
- Processes customer transactions of goods and services while providing superior customer service.
- My duties included collecting western union transactions from customers and applying payments from guests.
Sales Associate
STEVE MADDEN
SAN ANTONIO, TX
09.2016 - 02.2017
- Approached browsing customers to initiate conversations and identify preferences, fostering personalized service.
- Delivered exceptional customer service through an accommodating attitude, building and maintaining professional relationships with clients.
- Guided customers on purchases based on interests, promotions, and other sales.
- Maintained constant presence on sales floor to promptly address customer needs and enhance shopping experience.
- Processed customer payments at the register. and wrapped merchandise.
Sales Associate
GNC
HOUSTON, TX
09.2015 - 02.2016
- Engaged customers to identify vitamin needs and preferences, providing tailored recommendations.
- Recommended additional vitamins to support customers' health routines.
- Delivered detailed information on store policies, product features, and popular items to enhance customer understanding.
EXPRESS
HOUSTON, TX
08.2015 - 02.2016
- Recommend appropriate items and direct or lead customers to selections that they needed.
- Assist customers with trying on items, finding appropriate sizes and completing purchase.
- Perform general store upkeep during store hours and after closing, including cleaning, organizing shelves, and restocking items.
- Maintain up-to-date product knowledge and information on brands and product lines.
Education
Bachelor of Arts -
THE UNIVERSITY OF TEXAS AT SAN ANTONIO
12-2023
HIGH SCHOOL DIPLOMA - undefined
BRANDEIS HIGH SCHOOL
01-2015
Skills
- Lease renewals
- Lease Documentation
- Property Management Administration
- Sales experience
- Financial Transactions
- CRM & Property Management Software (Yardi, Merlin, SafeRent, RentCafe, SmartRent and SightPlan)
- Office software proficiency
- Detail orientation
- Multi-tasking
- Organization & Time Management
- Team collaboration
- Customer support
- Administrative assistance
- Problem solver
- Active listener
- Leadership
- Conflict Resolution
- Skills management
- Bilingual (English, Turkish)
- Conflict Resolution
Languages
Turkish
Native or Bilingual
Timeline
Leasing Consultant
MAA MID-AMERICAN APARTMENTS
03.2024 - Current
Credit Specialist
CITI BANK
11.2022 - 03.2024
HEB
06.2017 - 11.2022
Sales Associate
STEVE MADDEN
09.2016 - 02.2017
Sales Associate
GNC
09.2015 - 02.2016
EXPRESS
08.2015 - 02.2016
HIGH SCHOOL DIPLOMA - undefined
BRANDEIS HIGH SCHOOL
Bachelor of Arts -
THE UNIVERSITY OF TEXAS AT SAN ANTONIO