Kaylin Golliet
Phoenix,AZ
Summary
Fast learning and adaptable professional with experience in customer support and administrative roles. Skilled in managing multiple priorities while maintaining accuracy and attention to detail. Eager to leverage expertise in driving operational efficiency and enhancing customer experiences
Overview
2
2
years of professional experience
Work History
Customer Advocate
Carvana
Tempe, AZ
12.2025 - 03.2026
- Assisted customers in resolving inquiries and issues, ensuring a positive experience.
- Maintained accurate records of customer interactions in CRM systems.
- Adapted quickly to new tools and technologies for improved efficiency.
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Achieved increased customer engagement through successful execution of outreach projects. Drove conversion rates by implementing effective nurture pilot initiatives. Enhanced project efficiency by collaborating with diverse teams to streamline processes.
- Facilitated customer outreach through nurture pilot to foster relationships and drive vehicle sales growth.
- Enhanced sales efficiency through the delivery of clear, systematic guidance for team members.
- Achieved and sustained an 85% conversion success rate through effective communication and sales strategies.
Client Service Specialist
Arizona Labor Force
Tempe, AZ
11.2024 - 12.2025
- Addressed client inquiries and service requests to enhance customer satisfaction and support operational efficiency.
- Facilitated scheduling and logistics to address client requirements and improve service efficiency.
- Maintained comprehensive records of client interactions to support effective collaboration and communication within the team.
- Successfully streamlined payment processing, resulting in accurate account updates and prompt receipt issuance.
DTA Provider
Guthrie Mainstream Services
Mesa, AZ
01.2024 - 11.2024
- Exhibited agility in learning processes and adapting strategies to meet changing demands.
- Implemented tailored care strategies for individuals with special needs, focusing on the development of essential daily living skills.
- Assessed individual capabilities and interests to develop and implement targeted, engaging activities.
- Advocated for clients' rights and needs, ensuring access to appropriate resources and services.
- Assessed and addressed challenging situations through effective crisis intervention to ensure the well-being of all participants.
Education
High School Diploma -
Academy With Community Partners
Mesa, AZ05.2023
Skills
- Time management
- Customer service excellence
- Adaptability and flexibility
- Verbal and written communication
- Data entry skills
- De-escalation techniques
- Administrative and office support
- Dependability
- Punctuality & Attendance
- Reliability & Strong Work Ethic
Timeline
Customer Advocate
Carvana
12.2025 - 03.2026
Client Service Specialist
Arizona Labor Force
11.2024 - 12.2025
DTA Provider
Guthrie Mainstream Services
01.2024 - 11.2024
High School Diploma -
Academy With Community Partners