Kaylin Kelley
Strongsville,OH
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
State Farm
07.2024 - Current
- Use a customer-focused, needs-based review process to educate customers about insurance options
- Work with the agent to establish and meet marketing goals
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Server
Longhorn Steakhouse
05.2018 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Business Studies, Marketing Minor
Cleveland State University
05.2024
Skills
- Effective Communicator
- Customer Retention
- Risk Analysis
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Relationship building
- Proficient in Microsoft Word, Excel, PowerPoint
Certification
- Property and Casualty
- Life and Health
Timeline
Account Manager
State Farm
07.2024 - Current
Server
Longhorn Steakhouse
05.2018 - 05.2023
Business Studies, Marketing Minor
Cleveland State University
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